Medical Receptionist

About the role

Come Join Overstory Health as a Medical Receptionist in Boston, MA

Overstory Health is a newly launched startup building world-class, patient-centric Partial Hospitalization (PHP) and Intensive Outpatient (IOP) programs for individuals with high-acuity mental health needs. Our mission is to make compassionate, connected behavioral healthcare more accessible when people need it most.

With a clinical model validated by McLean Hospital, we provide comprehensive psychiatric, therapeutic, and community reintegration services that help individuals achieve stability, connection, and confidence both during and after the program. As a growing organization, we offer an exciting opportunity to shape our care model, contribute to our mission, and grow your career as we expand.

About the Role

We are seeking a dedicated and personable Medical Receptionist to join our team. As the first point of contact for patients, you will play a key role in creating a welcoming and supportive virtual experience. Your responsibilities will include managing phone calls, scheduling appointments, verifying insurance information, and supporting daily administrative tasks. This is an opportunity to make a positive impact in a dynamic and innovative healthcare setting.

Key Responsibilities

• Manage Operations: Answer phone calls, respond to inquiries, and direct messages to the appropriate staff members.
• Schedule Appointments and Maintain Calendars: Coordinate patient schedules, confirm appointments, and handle rescheduling as needed.
• Handle Patient Check-In and Check-Out: Verify demographic and insurance information, process forms, and ensure accurate documentation for billing and records.
• Support Administrative Tasks: Manage incoming mail, maintain office supplies, and assist with clerical duties to support smooth clinic operations and provide administrative support for the clinical and admissions teams, such as scheduling and coordinating appointments, preparing documents, technical support during sessions, and data entry.
• Resource Connection: Experience leveraging local community and social services in Boston, MA to connect individuals with essential resources.

Qualifications

• Location: Onsite 443 Albany St. Boston, MA 02118
• Schedule: Monday-Friday 8:30am-5pm
• Education: High school diploma or equivalent.
• Experience: Minimum of 1 year as a receptionist in a medical clinic, hospital, or similar healthcare environment; or 3 years of comparable front office experience in a non-healthcare setting.
• Skills: Strong customer service and communication skills, with the ability to multitask and manage a fast-paced environment.
• Technology: Proficiency in Google applications, with a willingness to learn job-specific software (e.g., Slack, Zoom, Electronic Health Records).
• Sales: Prior outgoing sales or patient engagement experience required; must be comfortable managing inquiries, building rapport, and navigating uncertainty or hesitation from patients.
• Preferred: Experience working with medical professionals and confidence interacting with a diverse patient population.

Compensation & Benefits

• Competitive hourly range of $22-27/hr. and performance incentives
• Flexible time off policy (FTO)
• Comprehensive health insurance with no waiting period (medical, dental, vision)
• Short- and long-term disability coverage at no cost to employees
• 401(k) with company match up to 4% of income
• Supplemental benefits

What Overstory Is All About

We are guided by our mission to deliver compassionate and connected care to guide individuals through the most challenging times in their lives, one group at a time. These values are at the core of everything we do:

• Dignity for All: We champion dignity in every interaction, ensuring that both patients and team members feel respected, valued, and heard.
• Collaboration: We work together with trust and transparency, fostering an environment where teamwork drives meaningful impact.
• Connection: We build deep, authentic relationships-with our patients, communities, and each other-because strong connections are the foundation of exceptional care.
• Purposeful Innovation: We embrace creativity and progress, ensuring that every new idea or improvement serves our mission and enhances the patient experience.
• Caring Accountability: We take responsibility for our commitments and actions, holding ourselves and each other to high standards while leading with empathy and care.

Our Commitment to Equity & Inclusion

• Mission: Overstory Health delivers compassionate and connected care to guide individuals through the most challenging times in their lives, one group at a time.
• Vision: Transform Behavioral Healthcare to empower every individual and their community to heal, connect and thrive.
• Apply now and be part of a mission-driven organization dedicated to transforming mental health care.