Medical Receptionist - Primary Care

The Opportunity

Medical Receptionists play a vital role in creating a welcoming, home-like environment within our primary care clinics. This position ensures a smooth and efficient check-in and check-out experience, maintains accurate and complete patient medical records, and provides essential administrative support to keep clinic operations running seamlessly.

The right individual for this role l is eager to learn, self-motivated, and genuinely enjoys engaging with patients, staff, and vendors. Our clinics are fast-paced and constantly evolving, requiring flexibility, adaptability, and a solutions-oriented mindset. The ideal candidate embraces collaboration over avoidance, steps in wherever support is needed, champions our care model and vision, and brings professionalism to the team each day.

Your Impact

• Patient Experience & Value-Based Care
• Create a warm, welcoming, and professional experience for every patient, serving as the first point of contact and introductory face of value-based care.
• Lead the check-in process and educate patients on the program's goals, vision, and shared responsibility model.
• Provide primary phone support, including answering inbound calls, scheduling and canceling appointments, returning messages, and documenting patient interactions in the EMR.
• Conduct periodic patient satisfaction outreach and identify solutions to continuously enhance the patient experience.
• Partner with MAs, Care Navigators, and clinic staff to deliver cross-coverage and team-based support as needed.
• Administrative & Operational Excellence
• Maintain strong working knowledge of the EMR to manage scheduling, documentation, and task routing, and demonstrate initiative in continuously improving system proficiency.
• Oversee non-clinical supply inventory, manage mail distribution, and provide general administrative support using Microsoft Office tools.
• Maintain a clean, organized, and fully stocked front desk and lobby environment that reflects a high standard of professionalism.
• Medical Records & Care Coordination
• Ensure patient charts are complete and accurate by obtaining, scanning, uploading, and organizing medical records in a timely manner.
• Review incoming documentation daily and support MAs and the Population Health team with pre-visit chart preparation and record retrieval.
• Perform additional duties as assigned to support clinic operations and high-quality patient care.

Who You Are

• Education: High School Diploma or GED required.
• Proactive and confident communicator (written and verbal): Foreshadows and elevates concerns as they arise, unafraid of professional directness both with colleagues and patients.
• Detail-oriented with excellent organizational skills: Ability to juggle and prioritize multiple high-priority tasks and handle a fast-paced work environment.
• Compassionate, authentic, and patient focused: Supports patients through kindness; demonstrating understanding for others and contributing to the creating a community of belonging.
• Technically savvy: Proficient with Microsoft Office Suite or related software.
• Effective communicator and cross collaborator: Ability to establish and maintain positive relationships with patients, team members, and stakeholders across the organization.
• Excellent team player: You enjoy collaborating with others and being a part of a strong team dynamic.
• Driven and self-motivated: Capable of working independently, possess a level of initiative and enthusiasm to help drive results. Actively identifying better ways of working. Uses resourced to achieve the best outcomes for patients, the team, and the organization.
• Strong analytical and problem-solving skills: Able to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Trustworthy: Ability to maintain confidentiality and handle all patient information in accordance with HIPAA regulations.

Bonus Qualifications

• Medical Receptionist certification
• Previous experience in a medical receptionist role or similar customer service position
• Familiarity with medical terminology and basic knowledge of insurance processes
• Experience using electronic records management software and other related programs used for medical registration and collection of HIPAA documentation

Experience working with insurance billing and coding information