Member Service Center Representative (Call Center)
- Location
- Napa, CA · On-site
- Job type
- Part-time
- Level
- Mid-level
- Listed
- 31 days ago
Skills & highlights for this role
- telephone customer service
- transaction processing
- member account support
- online banking support
Key Responsibilities
Service
- Answer the telephone within established performance and service guidelines.
- Complete phone transactions accurately and efficiently.
- Disseminate and provide education of lending, CUSO and membership information to callers.
- Ensure problem ownership in an effort to protect the Member experience by researching Member problems, complaints and questions. Responding with thorough, and accurate information through oral and/ or written communication, or by directing them to the appropriate department or person for assistance
- Provide basic level technical support of our online and Mobile banking platforms
- Deliver excellent Member service by implementing Credit Union policy and departmental procedures and following RCU service philosophy and standards.
Sales & Efficiency
- Attain individual and departmental goals and objectives as established in the MSC performance standards.
- Cross-sells Credit Union products and services.
- Demonstrate efficiency by maintaining professional control of member conversation, and follow accurate procedures.
Support
- Post and balance daily work and maintain proper documentation.
- Utilize online manuals and knowledge repository as a resource
- Complete departmental and back-office tasks as assigned including typing routine letters and/or documents.
- Compile data and complete work related to departmental reports.
- Maintain files, post records, make and check routine calculations
- Perform all functions in a security conscientious manner.
- Attend department meetings and contribute information as is appropriate.
Join us and discover why you'll love working at Redwood Credit Union!
About Redwood Credit Union
Redwood Credit Union is looking for a Part Time (24 to 25 hours per week) Member Service Center Representative, who will perform routine and specialized telephone requests and back-office work associated with the Member Service Center in processing Member transactions.
About Redwood Credit Union (Rcu)
At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.
As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.
Why work for Redwood Credit Union?
- 21st largest credit union in the U.S. and the largest financial institution based in the North Bay
- Recognized by Newsweek as one of "America's Best Credit Unions 2026"
- Awarded a 5-Star Bauer Rating
- Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2026"
- Top Corporate Philanthropists (#24) - San Francisco Business Times
- Voted Best Places to Work in the North Bay 21 years in a row
- World-class Employee Engagement scores
- Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
- Industry leading Net Promoter Scores across the U.S.
From Redwood Credit Union's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Member Service Center Representative (Call Center) role at Redwood Credit Union, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
See how you fit
Openings from employer career sites are ranked against your whole resume—and searchable inside Claude, ChatGPT, and Cursor via Rolev.ai MCP.
Tailor without inventing
Every change to your resume is checked against your original. New experience goes in only with your yes—zero fabricated claims.
Draft the full kit
Tailored and Full Match resumes, role-specific cover letters, and answers to employer screening questions are prepared in seconds.
1-Click Extension Autofill
The Chrome extension fills the employer's Greenhouse, Workday, Lever, or Ashby form in 1 click. You review it and press Submit.
Similar roles
All Customer Service Representative jobs- Customer Service RepresentativeAlphabe Insight Inc. · Columbus, OH · $17 – $27/hr
- Customer Service RepresentativeBrenntag · Wauwatosa, WI
- Customer Service Representative (Onsite - EN/ESP Bilingual Preferred)Sunbelt Rentals · Fort Mill, SC
- Customer Service RepresentativeGo Beacon · Minneapolis, MN · $18.25 – $18.50/hr
- Customer Service RepresentativeSandvik · Hartland, WI
- Customer Service RepresentativeU-Haul · Fort Worth, TX
Common questions
Where is the Member Service Center Representative (Call Center) job at Redwood Credit Union located?
This Member Service Center Representative (Call Center) position at Redwood Credit Union is located in Napa, CA (On-site). Always check Redwood Credit Union's application page for specific state eligibility or relocation policies.
What qualifications are required for Member Service Center Representative (Call Center) at Redwood Credit Union?
For the Member Service Center Representative (Call Center) role, Redwood Credit Union highlights experience with telephone customer service, transaction processing, member account support, online banking support. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Member Service Center Representative (Call Center) position at Redwood Credit Union?
This listing links directly to Redwood Credit Union's Lever application page. You can apply directly on Redwood Credit Union's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Lever application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.