Office Associate
- Pay
- $17 – $19 per hour
- Location
- Coppell, TX · On-site
- Job type
- Full-time
- Level
- Mid-level
- Experience
- 2+ years
- Education
- High school diploma or equivalent
- Listed
- 21 days ago
Skills & highlights for this role
- customer service
- shipment tracking
- freight quoting
Also useful
- logistics software
Stated benefits & perks
- Medical
- Dental
- Vision
- 401k match
- Pto
Job Summary
The Office Associate is responsible for providing customer service to all callers. They answer incoming calls and troubleshoot any issues. They assist pilot stations and cartage agents.
Essential Functions
- Answer incoming calls and provide excellent customer service to all callers
- Monitor and respond to customer inquiries received through email
- Make outgoing calls to follow-up on shipment status, resolve issues and update customers
- Track, trace, enter and update shipments
- Assist and support Pilot stations and cartage agents
- Master outside customer applications
- Follow published procedures and work instructions for NCS accounts and bring modifications to management’s attention
- Provide customers with quotes in a timely manner, as well as various routing options
- Perform other duties as assigned
Skills/competencies
- Excellent oral and written communication and problem-solving skills
- Technological aptitude using the internet and on-line tools
- High energy with the ability to multitask
- Excellent organizational skills with emphasis on detail
- EDUCATION:
- High School or equivalent required
Experience
- 2 years customer service and logistics experience
Company Benefits
- Medical
- Dental
- Vision
- 401k + Company Match
- Employee Assistance Program
- Paid Time Off
- Flexible Work Schedules (when possible)
And more!
Pay Range
$17.00 - $19.00 an hour based on experience
*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing.
About Us
As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!
If you are seeking to be a part of a family, this is the place for you!
We are an integrated logistics company responsible for moving 20% of global trade annually. With a dedicated team of over 110,000 employees across 130 countries, we go all the way to connect and simplify global trade, and help our customers grow and thrive.
Maersk Ground Freight (MGF) offers transportation services like FTL (Full Truckload), LTL (Less Than Truckload), brokerage, cross-border trucking, groupage, and sortation hubs, connecting Maersk or Customer warehouses or depots or cross-dock/consolidation/deconsolidation facilities through a robust network led by best-in-class operations and technology. This integrated network will service multi-channels like B2B, B2C, B2B2C, e-commerce, direct to store, dropship, returns, and more, leveraging asset-based, asset-light, and non-asset models.
Shift: 5:00pm-2:00am
Friday-Monday
Equal opportunity and legal notices
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
From Maersk's careers page, first listed on Rolev.ai on October 20, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Office Associate role at Maersk, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
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Common questions
What is the salary for the Office Associate role at Maersk?
The Office Associate posting at Maersk states compensation of $17 – $19 per hour. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Maersk's official career site.
Where is the Office Associate job at Maersk located?
This Office Associate position at Maersk is located in Coppell, TX (On-site). Always check Maersk's application page for specific state eligibility or relocation policies.
What qualifications are required for Office Associate at Maersk?
For the Office Associate role, Maersk highlights 2+ years of relevant experience; a high school diploma or equivalent; experience with customer service, shipment tracking, freight quoting. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Office Associate position at Maersk?
This listing links directly to Maersk's Workday application page. You can apply directly on Maersk's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.