OFFICE ASSOCIATE

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• OFFICE ASSOCIATE

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Salary

• Anticipated Salary: $4,144-$5,429/month ($49,728-$65,148/year)
• Job Type: Salaried
• Category: Full Time
• Number of Vacancies: 1
• Bargaining Unit Code: RC014 Clerical Employees, AFSCME
• Merit Comp Code: Work Hours
• : 8:30am-5:00pm, Monday-Friday, 1 hour unpaid lunch
• Anticipated Hybrid Work Schedule Availability

: It is required that a person reports to the headquarters on this job position as necessary (could be weekly, monthly, or other schedule) dependent on operational need

• Headquarter Location
• : 600 E Ash St, Springfield, Illinois, 62703
• Office of Fiscal Services
• Bureau of Collections
• Field Recovery – Account Maintenance
• Work County
• : Sangamon

Agency Contact

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the

Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

All applicants who want to be considered for this position

MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the

SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Position Overview

Under direction, formats and keyboards a variety of difficult letters and memoranda drafted in response to inquiries from clients, attorneys, Local Offices, legislators, and other agency staff regarding recoupment and recovery activities for overpayment accounts.

Establishes, enters, updates, and maintains files on the personal computer to track all correspondence, Overpayment Changes/Adjustment forms, phone calls, and reports received in the Account Maintenance Unit. Reviews, evaluates, sorts, and classifies all incoming correspondence.

Reviews and controls daily and special reports received from the Comptroller Offset System and the Department’s mainframe pertaining to the establishment and adjustment of overpayment accounts. Answers telephone calls, transcribing answering machine messages as needed and routing calls to unit or other staff as necessary.

Essential Functions

• Formats and keyboards a variety of difficult letters and memoranda drafted in response to inquiries from clients, attorneys, Local Offices, legislators, and other agency staff regarding recoupment and recovery activities for overpayment accounts.
• Establishes, enters, updates, and maintains files on the personal computer to track all correspondence, Overpayment Changes/Adjustment forms, phone calls, and reports received in the Account Maintenance Unit.
• Reviews, evaluates, sorts, and classifies all incoming correspondence.
• Reviews and controls daily and special reports received from the Comptroller Offset System and the Department’s mainframe pertaining to the establishment and adjustment of overpayment accounts.
• Answers telephone calls, transcribing answering machine messages as needed and routing calls to unit or other staff as necessary.
• Performs other duties as assigned or required which are reasonably within the scope of duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of high school.
• Requires two (2) years of office experience.
• Requires ability to keyboard accurately 45 wpm.

A Pension Program

• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
• 3 Paid Personal Business Days annually
• 12 Paid Sick days annually (Sick days carry over from year to year)
• 10-25 days of Paid Vacation time annually - (10 days in year one of employment)
• Benefit time modified for part-time, 12-hour, & non-standard work schedules (as applicable)

• 13 Paid Holidays annually, 14 on even numbered years
• Flexible Work Schedules (when available dependent upon position)
• 12 Weeks Paid Parental Leave
• Deferred Compensation Program - A supplemental retirement plan

Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)

Benefits

GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans:

5% Salary Differential for Bilingual Positions

Benefits

For more information about our benefits please follow this link:

This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).

Application Instructions

If you have questions about how to apply, please see the following resources:

• State employees: Detailed application instructions can be found in the Current Employee Guide at
• Application Procedures or by logging in to the career portal for State employees and viewing the instructions on
• Completing the Electronic Application.
• Non-State employees: Detailed application instructions can be found in the External Applicant Guide at
• Application Procedures or from

Illinois.jobs2web.com

• click

• Application Resources in the footer of every page of the website.
• Use the “Apply” button at the top right or bottom right of the posting to begin the application process. If you are not already signed in, you will be prompted to do so.
• State employees should sign in via the Employee Login link in the top right of the
• Illinois.jobs2web.com homepage in the blue ribbon to sign in to their career portal.
• Non-State employees should click the Sign Up link in the top right of the
• Illinois.jobs2web.com homepage in the blue ribbon to sign in to an existing external account or to create a new external account.
• State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.

• The main form of communication will be through email.
• Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s).
• You may receive emails from the following addresses:

• Nearest Major Market: Springfield
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