Office Services Associate

Print & Reprographics Services

• Perform document finishing services including binding, tabbing, stapling, hole punching, labeling, and packaging.
• Print, copy, scan, assemble, and distribute legal and business documents according to firm and client requirements.
• Review completed work for accuracy, completeness, formatting, and professional presentation.
• Operate multifunction printers, copiers, scanners, and other office production equipment.
• Perform basic troubleshooting and escalate equipment issues when necessary.
• Process high-volume and time-sensitive print and reprographics requests while consistently meeting established deadlines.
• Maintain an organized work area and ensure equipment and supplies are available and properly maintained.

Mail & Shipping Services

• Receive, sort, process, and distribute incoming and outgoing mail, packages, and courier deliveries.
• Complete scheduled mail and package delivery runs throughout the office.
• Prepare and process certified, registered, overnight, and other special-handling shipments.
• Operate shipping and postage systems to prepare labels, track shipments, and document deliveries.
• Maintain accurate shipping and delivery records.
• Monitor mailroom supplies and assist with inventory management and ordering as needed.
• Ensure confidential and sensitive materials are handled securely and according to established procedures.

Front Desk & Hospitality Services

• Welcome and assist clients, visitors, vendors, and employees with a professional, courteous, and service-focused approach.
• Manage visitor registration and follow building access and security procedures.
• Answer, screen, and direct incoming calls and inquiries to the appropriate individuals or departments.
• Assist with conference room setup, meeting support, and hospitality services.
• Help ensure reception areas, conference rooms, and shared spaces are clean, organized, and presentation-ready.
• Respond to routine requests and inquiries while maintaining a positive and professional experience for clients and visitors.
• Provide support for meetings, events, and other office activities as assigned.
• Maintain a polished first impression of the firm through professional appearance, communication, and customer service.

Records & Information Governance

• Assist with file retrieval, records storage, inventory, and transfer activities.
• Locate, organize, and retrieve physical and electronic records as requested.
• Support records retention, transfer, and disposition activities in accordance with firm policies and procedures.
• Maintain accurate records within approved records management systems.
• Ensure confidential client and firm information is handled securely and appropriately.
• Assist with routine records audits, inventory activities, and other information governance projects as assigned.

General Office Support

• Provide general administrative and back-office support to ensure smooth daily office operations.
• Assist with office projects, special assignments, and operational initiatives as needed.
• Communicate effectively with employees, clients, vendors, couriers, building personnel, and internal departments.
• Maintain a professional, organized, and service-oriented work environment.
• Follow established firm procedures related to safety, security, confidentiality, and client service.
• Prioritize multiple requests and adjust to changing business needs while maintaining accuracy and service standards.
• Perform other duties and responsibilities as assigned.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of experience in office services, hospitality, mailroom, reprographics, records management, facilities support, or a related environment preferred.
• Experience working in a professional services, corporate, legal, or other client-facing environment is a plus.
• Strong customer service and communication skills.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple priorities and time-sensitive requests in a fast-paced environment.
• Professional demeanor with a strong commitment to client service.
• Ability to handle confidential and sensitive information with discretion.
• Basic proficiency with Microsoft Office and general office technology.
• Ability to learn and operate multifunction printers, copiers, scanners, shipping systems, and records management platforms.
• Ability to work independently while also contributing effectively as part of a team.

Core Competencies

• Exceptional customer service
• Professional communication
• Attention to detail and accuracy
• Organization and time management
• Ability to prioritize competing requests
• Reliability and accountability
• Problem-solving skills
• Adaptability and flexibility
• Confidentiality and discretion
• Teamwork and collaboration
• Professional appearance and demeanor
• Ability to work effectively in a deadline-driven environment

Physical Requirements

• Ability to stand and walk for extended periods throughout the workday.
• Ability to lift, carry, push, and move office materials, packages, files, and equipment as required.
• Ability to lift and carry items weighing up to 40 pounds.
• Ability to operate office equipment and perform repetitive tasks such as printing, scanning, sorting, filing, and document handling.
• Ability to bend, reach, kneel, and move throughout the office as needed.

Compensation

The compensation for this position is up to $24.00 per hour. Actual compensation will be based on the individual's skills, experience, and qualifications.

Benefits

All eligible employees receive access to a comprehensive benefits package, including:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

• #INDHP
• Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.
• Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.