Office Services Supervisor

Key Responsibilities

• Serve as the primary day-to-day client liaison, managing requests, resolving issues, and maintaining strong relationships.
• Oversee daily office services, including mail, shipping, print and copy services, conference room setups, hospitality, and reception.
• Monitor service quality, SLAs, and KPIs to ensure consistent, high-quality delivery.
• Maintain operational procedures, site documentation, and a polished workplace environment.
• Supervise, coach, and develop onsite staff while overseeing scheduling, onboarding, performance management, and employee engagement.
• Partner with the Client Relations Director and Human Resources to address operational challenges, improve processes, and support business objectives.

Qualifications

• 3-5 years of experience leading teams in office services, workplace operations, hospitality, or a client-service environment.
• High School Diploma or equivalent
• Strong leadership, communication, and client relationship management skills.
• Excellent organizational skills, attention to detail, and the ability to manage competing priorities.
• Proficiency in Microsoft Office Suite (Excel, Outlook, PowerPoint); familiarity with CRM, workforce management, or service delivery systems (e.g., Salesforce, ServiceNow, or similar) preferred
• A proactive, solutions-oriented approach to problem-solving and service delivery.
• Ability to thrive in a fast-paced corporate environment while maintaining high service standards and team accountability.

Pay and benefits

The Compensation range for this role is 28.00 to 32.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Benefits

All eligible employees receive access to a comprehensive benefits package, including:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)
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• Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.
• Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.