Office Specialist - Investigations Team

About the role

The work we do matters!

• Hiring Agency: Health & Human Services - Agency 25
• Location: Lincoln, NE
• Hiring Rate: $17.642

Job Posting: JR2026-00030455 Office Specialist - Investigations Team (Open)

Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):

11-24-2026

About the role

The State of Nebraska's Department of Health and Human Services, Division of Public Health is looking for an Office Specialist in the Investigations department.

The Office Specialist serves as the primary administrative and communications support for the Investigations Department. This role is responsible for managing incoming phone calls and emails via the department's main line and shared mailbox. The Office Specialist processes incoming complaints through the case database and ensures investigative reports are properly formatted, uploaded, and distributed to board members and licensing staff.

What We Offer

• State-matched retirement contribution of 156%!
• 13 paid holidays
• Generous leave accruals that begin immediately
• 79% employer-paid health insurance plans
• Dental and vision insurance plans
• Employer-paid $20,000 life insurance policy
• Training and development based on your career goals
• Employee Assistance Program
• Tuition reimbursement program

Office Specialist (Investigations Department)

• Communication Management
• Answer incoming phone calls to the department's main line.
• Monitor and respond to emails from the shared Investigations mailbox.
• Complaint Processing
• Process and enter incoming complaints into the department's case database.
• Maintain accurate and timely records of all complaint activity.
• Board Report Preparation
• Upload investigative reports to board members and licensing staff.
• Prepare case summaries and related documentation for review during board meetings.
• Post-Board Meeting Actions
• Send finalized cases and board recommendations to the Attorney General's Office and/or Legal Department as appropriate.
• Board Responsibility
• Manage administrative duties for 14 of the 28 professional licensing boards supported by the department.
• Mail Distribution
• Collect, scan, and upload incoming mail to investigators' electronic files.
• Distribute physical and electronic mail as needed.
• Referral Processing
• Prepare and send case referrals upon request from the Program Manager.
• Survey Distribution
• Distribute respondent surveys in compliance with state statute requirements.
• Notary Duties
• Act as a Public Notary for the department.
• Sign subpoenas daily to support investigative records collection.
• Database Maintenance
• Assist with continuous updates and maintenance of the department's case tracking database.
• Support Coverage
• Provide coverage for critical administrative duties to prevent workload overflow onto the Administrative Technician, who has a full schedule.

Minimum Qualifications

Coursework/training in administrative/office support functions, procedures, and methods including the operation of personal computers and office equipment; or areas related to the programs and functions of the employing agency. OR Experience in customer service or public contact; or applying criteria/regulations; and/or performing administrative/office/secretarial support work including use of personal computers and office equipment.

Preferred Qualifications

• At least one year of administrative or office support experience that includes customer service, answering a main phone line, or managing a shared inbox.
• Experience using Microsoft Outlook, Word, and Excel to manage correspondence, format documents, and track information.
• Experience entering and maintaining records in a database or case management system, including checking records for accuracy and completeness.
• Experience handling confidential or sensitive records and following established procedures for storing and sharing them.
• Experience preparing case summaries, reports, or meeting materials for review by boards, committees, or leadership.
• Administrative support experience in investigations, professional licensing, legal services, regulatory compliance, or a related setting.
• Current Notary Public commission or willingness to obtain one within 60 days of hire.

Knowledge/Skills/Abilities

Knowledge

• One year experience in an office, administrative and customer service role.
• Notary Public commission (or willingness to obtain within 60 days of hire).
• Experience with Microsoft Office Suite (Outlook, Word, Excel)
• Basic understanding of legal or investigative process is a plus
• Basic knowledge of office administration and document handling.
• Familiarity with databases and case management systems (or willingness to learn).
• Understanding of confidentiality requirements when handling sensitive information.
• General awareness of legal or investigative terminology is helpful.

Skills

• Strong written and verbal communication skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Accurate data entry and document formatting skills.
• Strong organizational and time management skills.
• Ability to prepare clear, professional summaries and reports.
• Eligible or willing to become a Notary Public.

Abilities

• Ability to manage multiple tasks and meet deadlines with minimal supervision.
• Ability to maintain confidentiality and use good judgment.
• Ability to follow detailed procedures and instructions.
• Ability to work collaboratively with team members, board staff, and external agencies.
• Ability to adapt to changes in systems, procedures, or responsibilities.

Additional information

If you're currently employed by the State of Nebraska, please don't apply through this external career site. Instead, log in to Workday and open the Jobs Hub - Internal Apply app from your home landing page. You can access Workday anytime through the Link web page:

Benefits

• We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.
• Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status.