Office Support Specialist

About the role

A career at Concord Insurance Group is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.

About the role

The Policy Rating Technician is responsible for general clerical duties within the Personal Lines Underwriting Department in support of the Underwriting Operations. This job consists of the processing of applications for insurance, renewals, endorsements, cancellations, audits, binders and related material following specific procedures and guidelines.

This position will oversee general receptionist duties which includes, but not limited to, adhering to our corporate security measures for visitors and vendors, clerical functions as assigned and documenting visitor traffic. These duties are performed under general supervision.

Responsibilities

• Type forms, reports and memos as directed.
• May prepare requests for reports from information or service bureaus.
• Interprets and applies verbal and/or written instructions, manuals and rates.
• Picks up, sorts and delivers internal department mail.
• Handling/processing all returned mail.
• Answers telephone calls and switches them to proper personnel.
• Communicates by phone or letter with agents and company departments.
• May be required to handle some receptionist duties.
• Answer all inbound Operator calls.
• Responsible for screening all visitors of the office and signing for any drop-offs / deliveries.
• Assists with other duties as assigned within the department or elsewhere on request.
• Rates and/or codes new business, renewals, endorsements, cancellations and performs other policyholder service functions.
• Accurately enters business in the company portal and maintains policy files in proper order.
• Provides technical assistance in support of the Underwriting Operation.
• Maintain and order all office supplies, keeping areas fully stocked.
• Manage the Company Pool vehicle keys, gas cards and logs any requests/scheduling.

Requirements

• High School diploma or its equivalent
• Experience with Microsoft Outlook is preferred
• Above average communication skills (written and verbal)
• Strong attention to detail
• Above average typing skills
• Able to work as a team player with many different people, both inside and outside of the company
• Able to resolve problems and effectively manage time and schedules

Benefits

At The Concord Group, we're proud to offer a comprehensive benefits package designed to support the wellbeing of our associates. This includes medical, vision, dental, life insurance, disability insurance, and a generous paid time off program for vacation, personal, sick time, and holiday pay. Additional benefits include parental leave, adoption assistance, fertility treatment assistance, a competitive 401(k) plan with company match, gym member/fitness class reimbursement, and additional resources and programs that encourage professional growth and overall wellness.

Compensation

We are dedicated to fair and competitive total compensation package that supports the wellbeing and success of our associates. In addition to this, we offer other components like bonus opportunities. For this position, the anticipated annualized starting base pay range is: $43,000 - $50,000.