On-Demand Coordinator

About the role

Job Type: Full-Time, Hourly, Overtime Opportunities

Pay Range

$ 24.00 - $32.50 per hour based upon experience, plus performance bonus opportunities

What You’ll Do

• Support Sales Activity – Create quotes and proposals when needed. Communicate ETAs with salespeople to keep customer scheduling updated. Organize meetings between sales and operations for complex projects.
• Manage Daily Dispatch – Take ownership of scheduling and dispatching routes. Ensure customer requests are handled promptly and efficiently while maximizing team productivity and resource allocation.
• Safety and Compliance – Create and maintain a safe working environment by enforcing safety protocols and leading weekly safety training.
• Contract Management: Work within company systems to manage and ensure the accuracy of customer contracts. At times this will require working with company AR and finance teams.
• Load, Deliver & Install Equipment: to a variety of customer sites for emergencies or scheduled events, sometimes requiring long drives or overnight stays.

What It Takes

• Experience – 1+ years of experience in operations, dispatch, or a leadership role in HVAC, mechanical, or service-based industries (or 1+ year experience as Field HVAC technician)
• Dispatch and Scheduling Skills – Proven ability to manage dispatch, scheduling, and resource allocation to meet customer demands and team productivity goals.
• Technical Knowledge – Familiarity with HVAC or mechanical equipment is a plus.
• Customer Service Skills – Strong communication, problem-solving, and customer relationship skills.
• Organizational Skills – Highly detail-oriented and expert multi-tasker.
• Tech Proficiency – Proficiency in Microsoft Office and operational software.
• Safety Focus – Understanding of safety regulations and compliance.
• Clean Driving Record – Valid driver’s license with a clean 5-year driving history.
• DOT Medical Card: The ability to obtain and maintain a DOT medical card.
• A Desire to Grow: Strong desire to deepen your expertise in contract management and branch management, HVAC service, and leadership responsibilities.

When & Where You’ll Work

• Branch-Based – Primarily based at the branch, but travel may be required for regional support and training.
• Customer-Facing – Support the local sales staff as an additional leader in the market to ensure customer satisfaction and strengthen client relationships.
• The Field – At times, especially during peak season, you will be called upon to work alongside your team in the field to ensure customer demands are met and schedules are kept.
• Set Schedule with 24/7 Availability – You’ll have a regular schedule, but on-call shifts — including nights, weekends, and holidays — will be required. As a Branch Coordinator, you are the last line of defense in ensuring customer needs are always met — even if that means stepping in yourself to get the job done.
• Peak Season Demand – Expect increased workload during peak seasons and weather-related emergencies.