Operations Manager

About the role

Under the Director of Operations supervision, Operations Manager shall be responsible for directing the Set Up Foreman and Local 332 staff, overseeing the pre-show preparations, maintenance of Events and show strikes. In addition, the Set-Up Operations Manager will assist in overseeing building set up and conversions. The Set-Up Operations Manager will work closely with various departments within the Center as well as Show Producers to ensure quality of services rendered to PCC clients.

Essential Duties and Responsibilities

• Direct, supervise and schedule all aspects of the event set-up staff.
• Direct oversight of all set-up requirements.
• Plans, organizes, and directs workload of staff.
• Ensures equipment is properly maintained, cleaned and all systems within the facility are complete and operating correctly, according performance specifications.
• Coordinate and guide Set-Up Foreman with logistical requirements between events.
• Assist with oversight of room set-up and conversions.
• Orders operational, set-up and event related requirements and maintains expenses within budget guidelines.
• Reviews and makes recommendations on modifications to policies and procedures for operations and event staff.
• Oversees the training and scheduling of the operational staff.
• Attend internal and external planning meetings.
• Assist the Director of Operations in development of the operating budget.
• Assist the Director of Operations with formulation of capital spending plan.
• Ability to operate floor scrubbing machines, forklift and other industrial equipment related to building management preferred.
• Other duties as assigned.

Supervisory Responsibilities

Directly supervises the General Foreman and Foreman (Set-Up) and Local 332 staff. Carries out supervisory responsibilities in accordance with ASM Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

Education and Experience

• High school diploma or equivalent.
• 3 years of experience in a supervisory capacity with major Convention or Hotel Facility or equivalent position.
• Demonstrated technical knowledge of building maintenance and control functions is preferred.

Knowledge, Skills and Abilities

• Must be able to work under limited supervision, demonstrate supervisory and leadership skills.
• Ability to work in a team environment and interact with all department levels and staff.
• Excellent problem solving and decision-making skills.
• Professional presentation, appearance and work ethic.
• Computer knowledge includes Word, Excel, Microsoft Outlook and EBMS.
• Operating knowledge event related equipment including performance staging and elevated seating equipment.
• Ability to work irregular hours, including nights, weekends and holidays, in addition to normal business hours. PCC is a 24-hour operation.

Computer Knowledge

To perform this job successfully, an individual should have working knowledge of event booking and scheduling software, spreadsheet software and word processing software and be proficient in Microsoft Word, Excel, and PowerPoint.

Certificates, Licenses, Registrations

None

Physical Demands

• While performing the duties of this job, the employee may be required to work both indoors and outdoors as required by the function.
• Must have the physical ability to maneuver around PCC, at times, walking and/or standing up to 8-10 hours daily.
• The employee is regularly required to sit for long hours; using hand to handle files, type and operate offices machines; to talk and hear on the telephone.
• Specific vision abilities required by this job include close vision to handle contracts, other office correspondence, etc.

Hours of Work and Travel Requirements

Irregular hours and travel may be required.