Operations Manager, Hospital Medicine - Jefferson New Jersey

About the role

Number of Positions in Requisition

1

Job Details

The Operations Manager is responsible for the 24/7 operations for the hospital medicine groups Jefferson Health. These groups consist of a total of approximately 83 physicians and advanced practice providers with about 3 Hospital Medicine Coordinators.

This individual collaborates with the Director of Operations, Campus Medical Directors, Regional Clinical Manager to develop and implement a departmental strategic and operational plan that is in line with Enterprise and East Regional needs.

The Operations Manager is responsible for ensuring all systems operate smoothly and align with divisional and enterprise organizational goals (Finance & Operations, Quality & Safety, People, Service, and Growth).

They are responsible for all administrative functions within the department, including financial budgeting and planning, contract management, daily operations and strategic planning, KPI management, project management, and real-time issue resolution. The role will also manage projects and strategic opportunities for the program.

All of this work will involve the operations manager coordinating with other departments where needed to advance Divisional goals or solve issues related to Hospital Medicine in the East Region (Southern New Jersey).

Essential Functions

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson
• Maximize the efficiency of all business and operations procedures
• Establish key performance indictors (KPIs) and conduct quality assessments. Develop, prepare and maintain departmental scorecards
• Reviews, analyzes and performs monthly reconciliation of all financial statements and accounts in the department. Review monthly statements in collaboration with the Division's financial analyst. Analyze and report variances to budget and prior year, as applicable. Identify expense trends. Provide summary data to department leadership on a regular basis
• Prepares forecasts and analyses, staffing models, reconciliations and other related tasks. Responds to budget variances on an ongoing basis, and works with various departments throughout the health system to address any issues
• Assist in preparation and analysis of provider productivity such as inpatient visits, billing levels, and census. Develop worksheets and graphs for distribution to practice physicians and department leadership
• Provide assistance to senior management on developing and implementing specific programs, products, services, and budgets
• Coordinate with the HR department to ensure hiring plans meet business needs
• Coordinates with physician contracting and compensation to ensure physician contracts are accurate
• Interface with the Epic@Jeff Analysts and IS&T Team to ensure timely onboarding and resolution of issues
• Collaborate with Divisional, Departmental, and Enterprise leadership to identify process improvement strategies, improve care coordination, enhance patient safety and quality, and drive the right setting of care
• Serve as the Project Manager for performance improvement initiatives related to division/department operations. Facilitate project meetings, develop project schedules, engage key stakeholders, and identify metrics that will determine success. Ensure projects remain on schedule
• In collaboration with leadership, develops quality and performance criteria and metrics for specific departmental initiatives
• Develop and maintain new policies and procedures relative to department operations

Education & Experience Requirements

• Bachelors in healthcare or business related field required; AND 5-10 years of experience in quality, process improvement, finance, and/or change management.

OR

• MBA, MHA, MSN, or other related degree; and 3-5 years in Healthcare management OR completion of an Administrative Residency/ Fellowship, 1-2 years: Quality, Process Improvement, and Change Management

Physical Demands

Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts.

Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

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