Operations Manager | HVAC Warranty & Manufacturing | Tech Vertical | Tulsa, OK
- Location
- Tulsa, OK
- Listed
- 12 days ago
About the role
Sutherland is seeking an experienced Operations/Account Manager to oversee one of our growing Warranty & Manufacturing programs within our Tech Vertical. The program will focus on B2C residential HVAC technical troubleshooting for smart home applications/thermostats, customer inquiry resolution, warranty registration processing, fee collection, and dealer referrals across our client's residential brands.
In this role, you'll get to
- Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations
- Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations
- Improve the company: Make recommendations to enhance processes and boost ease and efficiency
- Define Sutherland's reputation: Oversee and manage performance and service quality to guarantee customer satisfaction
- Empower the workforce: Determine training needs to equip staff with fundamental skills and knowledge
Qualifications & Requirements
- 5+ years Operations Management experience within the tech domain/vertical - residential HVAC operations leadership is preferred
- Warranty or Manufacturing experience w/in tech space is highly desirable
- Ability to coach, mentor & develop direct reports to meet/exceed client KPIs/metrics
- Must be able to work onsite in Tulsa, OK (must be based in/near Tulsa, OK area)
- Experience managing program headcount of 100 or more
- Open to minimal travel - up to 2x per year on average
- Strong verbal and written communication skills
- Solid business acumen along with client-facing experience
Additional Information
All your information will be kept confidential according to EEO guidelines.
EEOC and Veteran Documentation
The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
About the Company
Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.
For Enterprises, these are key factors of success. For us, they're our core expertise.
We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.
We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.
Sutherland
Digital Outcomes.
Equal opportunity and legal notices
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees.
From Sutherland's careers page, first listed on Rolev.ai on October 28, 2026. Rolev.ai is not the employer.
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Common questions
Where is the Operations Manager | HVAC Warranty & Manufacturing | Tech Vertical | Tulsa, OK job at Sutherland located?
This Operations Manager | HVAC Warranty & Manufacturing | Tech Vertical | Tulsa, OK position at Sutherland is located in Tulsa, OK. Always check Sutherland's application page for specific state eligibility or relocation policies.
How do I apply for the Operations Manager | HVAC Warranty & Manufacturing | Tech Vertical | Tulsa, OK position at Sutherland?
This listing links directly to Sutherland's SmartRecruiters application page. You can apply directly on Sutherland's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.