Order Coordinator

Responsibilities

Wholesale Order Management and Processing

• Operates as the primary day-to-day contact for all Wholesale partners.
• Processes incoming wholesale orders, ensuring accuracy of specifications, pricing, and terms.
• Monitors order status through to payment and fulfillment.
• Maintains accurate order records in Salesforce, tracking order status from entry through delivery.
• Coordinates with production and shipping to confirm timelines and communicate updates to clients.

Client Communication and Sales Coordination

• Serves as a key point of contact for trade and client inquiries, routing sales opportunities to the appropriate Sales team member.
• Partners with the New York Sales team on account and order management, including CRM, reporting, order confirmations, and balance payments.
• Monitors active orders, identifying outstanding actions or potential delays for Sales team follow-up.
• Prepares sales materials and documentation for client and trade meetings.
• Ensures client communication is timely, accurate, and consistent with APPARATUS standards.

Gallery Operations and Brand Standards

• Partners with the Sales team to uphold client experience and visual standards within the gallery.
• Supports the execution of gallery events and client engagement initiatives, with a focus on continued community building.
• Ensures implementation and upkeep of headquarters policies and procedures.

Qualifications

• Bachelor's degree or equivalent experience.
• Minimum 3 years of experience in sales support, order administration, or account management, ideally within a wholesale or trade environment.
• Prior experience processing orders, invoices, and payments in a fast-paced, detail-oriented setting.
• Proven ability in a high-paced environment that values consistency, efficiency, and excellence.
• Experience in a business that requires a team to execute the common vision, understands the value of the individual and the team.
• Knowledge and interest in contemporary design.

Skills

• Excellent verbal and written communications skills.
• Excellent time-management skills, to work under pressure and deliver projects under tight deadlines.
• Detail-oriented, with exceptional accuracy in order and payment processing.
• Strong organizational skills and comfort managing multiple concurrent orders.
• Proficiency with CRM and order management systems; Salesforce experience a plus.
• Curious and resourceful approach to learning.
• A consistently positive attitude displayed both as an individual and within a collaborative team of peers and management.
• Comfortable stepping outside regular duties as needed to adapt quickly to changing plans and priorities in an ever-evolving environment.
• Strong aesthetic and presentation skills, with a keen eye for detail.

Work Schedule

• Full-time in-person hours: Monday-Friday, generally 10:00AM-6:00PM
• Longer hours and weekend availability as needed

Performance Review and Check-ins Schedule

• Regular check-ins.
• Annual performance review.

Salary from $70,000 including commission