Part Time Room Service Coordinator (PM + Weekends))

About the role

Basic Purpose: The In-Room Dining Coordinator will take guest in-room dining orders, communicate special requests to the kitchen, and coordinate delivery of orders according to Four Seasons Standards.

This position will be responsible for working the weekend evening shifts on Friday, Saturday, and Sunday. Evening shift times will vary from 2pm-10pm, 3pm-11:30pm, 4pm-12am, and on occasion, 6pm-2am.

What you will do

• Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest's order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item's, origin, taste, and preparation methods.
• Communicate guest orders including any special needs or requests to the kitchen using the hotel's point-of-sales system; check completed kitchen orders with the guest's original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities.
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• Coordinate amenity delivery by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion.
• Comply with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Work harmoniously and professionally with co-workers and supervisors.

What you bring

• At least one year of food service experience
• Excellent English verbal and written skills
• The ability to communicate in a warm and friendly manner over the telephone
• Detail oriented
• The ability to keep an organized work area and prioritize guest requests
• The ability to work a flexible schedule including nights, weekends and holidays
• ServSafe certified

What we offer

We care for our team members through competitive compensation packages and the following complimentary, market-leading benefits:

• Wage: $21.12 per hour
• Comprehensive health and vision insurance
• Discovery nights at Four Seasons Properties around the globe
• Holiday and vacation pay
• Daily meals inspired by award-winning chefs
• Uniforms and uniform care
• Sick pay, disability coverage and life insurance

We also offer opportunities for career development and advancement and the following rewards in support of their work-life balance:

• Parking discounts
• Staff lounge and cafeteria space with city view
• Up to eight weeks of parental leave pay
• Fur baby insurance
• 401(k) retirement plan
• Discounted accommodations at Four Seasons properties worldwide
• *Dental coverage available at a discounted rate.

Learn more about Four Seasons Hotel Minneapolis and Four Seasons Hotels & Resorts by visiting us below:

Instagram: @FSMinneapolis

Facebook

• LinkedIn: Learn more about who we are: We Are Four Seasons
• Candidates must have valid work authorization for the U.S.
• Thank you for your interest in working at Four Seasons Hotel Minneapolis. We look forward to receiving your application!