Parts Associate

About the role

The following description is not intended as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the discretion of adding or changing the duties of the position at any time.

Job Summary

Parts Associates will be responsible for all parts ordering and tracking, collecting and processing Parts Requests and Parts Orders, as well as collection daily Service Reports for warranty purposes.

Responsibilities

• Under general supervision of the Parts Manager, Supervisor or Parts Lead, the Parts Associate will process all Parts Request Forms and Orders submitted by Customer Service Staff and customers.
• Provide support in inventory management and stock replenishment by creating PR in CRM.
• Collaborate with the warranty and warehouse teams.
• Track records of all parts ordered for their assigned customers and/or technicians and update regularly.
• Assist Customer with parts availability and pricing in timely manner.
• Check inventory and ETA, provide updates on the status of orders and deliveries, manage order process from order entry through the end of shipment.
• Maintain and track all orders in an organized manner, maintain proper documentation
• Schedule outbound delivery orders and work with warehouse and logistics teams to ensure on-time shipping; notifying customers when there are delays.
• Handle customer complaints to ensure positive customer experience with related teams.
• Request invoices from accounting and provide to customers; work with accounting to resolve billing and payment issues.
• Provide daily status reporting to Parts Manager/Supervisor/Lead.
• Perform other duties as assigned.

Requirements

• Experience in Customer Service and/or Automotive Parts
• Ideal candidates will have a minimum of two years' experience.
• Excellent communication and interpersonal skills

Communicate effectively in person or by telephone or by email.

• Experienced with basic computer programs MS Office (Word, Excel, Power Point), SAP and CRM
• Willing to constantly improve and learn new processes, Self motivator
• Thrive in a fast-paced environment
• Presents information to small and large groups
• Ability to work directly with Customers and possibly in the Customer's environment. Overtime may occur depending on the work volume.
• License: valid driver's license in home state and reliable transportation.

Supervisory Responsibility

• No

Travel

• NA

Pay Range

• $17.5-$23.00/ hr

Work Type

• Full-time

Work Location

• Lancaster CA (On-site)

Physical Requirements

• Ability to work in various environmental conditions (outdoor training, warehouse environments, etc.).

Additional information

If you are a self-motivated, technically proficient individual with a passion for training and traveling, we invite you to apply for this exciting opportunity to be a key player in the growing electric transit bus industry.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, peripheral, depth perception, and ability to adjust focus.