Patient Access Coordinator

About the role

• Patient Access Coordinator -Partners Womens Health
• Baptist Health Medical Group
• Shelbyville, KY | Full-Time | First Shift
• Be the First Smile Our Patients See

Do you enjoy helping others and creating exceptional first impressions? Baptist Health Medical Group is looking for a friendly, organized, and customer-focused Patient Access Coordinator to join our Primary Care team in the Louisville area.

As a Patient Access Coordinator, you'll play a vital role in ensuring patients have a smooth and welcoming experience from the moment they arrive or call our office. If you're passionate about customer service, thrive in a fast-paced healthcare environment, and enjoy working as part of a collaborative team, we'd love to meet you.

In this role, you will

• Welcome patients and provide outstanding customer service in person and over the phone.
• Register patients accurately by collecting demographic, insurance, and visit information.
• Verify insurance eligibility, Medicare compliance, and patient benefits before appointments.
• Pre-register patients and discuss insurance benefits and financial responsibilities with confidence and compassion.
• Calculate patient responsibility estimates and collect point-of-service payments while explaining payment expectations and available payment options.
• Maintain accurate patient records and update information as needed.
• Utilize patient access and registration software to support efficient office operations.
• Ensure compliance with state, federal, and organizational regulations related to patient access services.
• Complete ongoing education and training requirements.
• Support the team by performing additional administrative duties as needed.

Qualifications

• High school diploma or equivalent.
• Previous experience in a medical office or healthcare setting.
• Knowledge of medical terminology.
• Strong computer and data entry skills.
• Excellent communication and interpersonal skills.
• Ability to multitask while maintaining accuracy and attention to detail.
• A positive attitude and commitment to delivering exceptional patient care.