Patient Access Representative Senior

About the role

Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

BWH Neurology Call Center | Hybrid | Monday-Friday, 8:35am-5:05pm

Build your career in healthcare while making a meaningful difference in the patient experience and supporting exceptional neurological care!

We are seeking an organized, compassionate, and patient-focused Patient Access Coordinator to join the Neurology team at Brigham and Women's Hospital. In this role, you'll help ensure patients receive a welcoming, efficient, and supportive experience while coordinating appointments, managing registration processes, and maintaining accurate patient information.

As an experienced member of the patient access team, you'll also serve as a resource for junior staff, providing training, mentorship, and guidance on daily workflows. This is an exciting opportunity to strengthen your leadership skills, develop specialized expertise in neurology, and contribute to a collaborative team dedicated to delivering exceptional patient care.

What You'll Do

• Coordinate patient appointments, pre-registration, and registration processes to support efficient patient access and care coordination.
• Greet and assist patients, providing exceptional customer service and a welcoming, supportive experience.
• Respond to patient inquiries, explain healthcare services and insurance coverage, and help resolve routine concerns.
• Collect, verify, and accurately document patient information to support clinical services and billing processes.
• Train and mentor junior Patient Access Representatives, providing guidance on procedures, systems, and daily responsibilities.
• Serve as a go-to resource for day-to-day questions, troubleshooting, and workflow support.
• Maintain patient confidentiality and ensure compliance with HIPAA regulations and institutional policies.
• Stay informed of healthcare regulations, insurance requirements, and patient access procedures to support accurate and compliant operations.
• Collaborate with neurology providers, clinical teams, and administrative colleagues to support efficient workflows and a positive patient experience.

Qualifications

• High school diploma or equivalent required.
• Associate's degree in Healthcare Administration or a related field preferred.
• 2-3 years of experience in a healthcare setting, with a focus on patient access and registration, required.
• Knowledge of patient access procedures, healthcare regulations, and insurance coverage.
• Excellent customer service skills, including active listening, empathy, and effective communication.
• Strong written and verbal communication skills with the ability to interact professionally with patients, families, and colleagues.
• Proficiency in Microsoft Office Suite and electronic medical record systems.
• Strong organizational and time management skills with the ability to prioritize tasks and manage multiple responsibilities.
• Ability to work independently, exercise sound judgment, and resolve routine patient access concerns.
• Ability to provide guidance, training, and support to colleagues while contributing to a collaborative team environment.
• Strong attention to detail and commitment to maintaining accurate and confidential patient information.

Additional Job Details (if applicable)

Pay Range $22.22 - $31.71/Hourly

Grade

4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors.

The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package.

In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.