Patient Ambassador

About the role

Location: Bon Secours St Joseph Warren Hospital Pay Rate: Hourly - Hourly Plan, 19.00 USD Hourly Work Shift:

About the role

We're looking for friendly, compassionate team players to join our housekeeping team! Manage and support the patient satisfaction program (HCAHPS). Act as a liaison between the housekeeping (EVS) department, nursing, and other departments to provide excellent care for all patients.

Responsibilities

Responsibilities Monitor patient satisfaction scores and assess action plans for improvement Provide department leadership with weekly reports and a detailed review Create reports, monitor trends, and implement action plans Round on patients to assess satisfaction and set service expectations Perform service recovery as needed to resolve issues Assist department leadership in training and reinforce communication skills (AIDET) with team members Collaborate with the guest services department to align action items to improve patient satisfaction Assist team members and management as needed to help the department operate efficiently Qualifications Must be at least 18 years old Communicate effectively and work well in a team environment Friendly, outgoing, and engaging personality Excellent professional written and verbal communication skills Organized with an eye for detail Must practice good personal hygiene, be neatly groomed, and be in uniform GED or high school diploma Preferred: Housekeeping experience (cleaning, environmental services, custodian, janitorial, room attendant, floor care technician, hotel operations, patient care, patient experience, healthcare)

Benefits

We offer flexible schedules, excellent training, competitive wages, work-life balance, job satisfaction, and promotion opportunities.

Paid Time Off Medical Dental 401K Short Term Disability Voluntary Life Safety Incentive Program Important to Know Applicants must pass a background check, drug screen, and provide proof of employment eligibility in the U.S. Many healthcare facilities require employees to be fully vaccinated against COVID-19 or have an approved exemption in place. Veterans and candidates with military experience are encouraged to apply.

About HHS HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries.