Patient Ambassador
- Pay
- $19 per hour
- Location
- Cincinnati, OH
- Listed
- 4 days ago
About the role
Location: Bon Secours West Hospital
Pay Rate
Hourly - Hourly Plan, 19.00 USD Hourly
Work Shift: Morning Shift (United States of America)
About the role
We're looking for friendly, compassionate team players to join our housekeeping team!
Manage and support the patient satisfaction program (HCAHPS). Act as a liaison between the housekeeping (EVS) department, nursing, and other departments to provide excellent care for all patients.
Responsibilities
- Wage: $19.00/hour
- Full-time positions available
- Day/Evening/Night shifts available
- Background check, drug screen, and proof of employment eligibility required
- Location: Bon Secours West Hospital
Responsibilities
- Monitor patient satisfaction scores and assess action plans for improvement
- Provide department leadership with weekly reports and a detailed review
- Create reports, monitor trends, and implement action plans
- Round on patients to assess satisfaction and set service expectations
- Perform service recovery as needed to resolve issues
- Assist department leadership in training and reinforce communication skills (AIDET) with team members
- Collaborate with the guest services department to align action items to improve patient satisfaction
- Assist team members and management as needed to help the department operate efficiently
Qualifications
- Must be at least 18 years old
- Communicate effectively and work well in a team environment
- Friendly, outgoing, and engaging personality
- Excellent professional written and verbal communication skills
- Organized with an eye for detail
- Must practice good personal hygiene, be neatly groomed, and be in uniform
- GED or high school diploma
- Preferred: Housekeeping experience (cleaning, environmental services, custodian, janitorial, room attendant, floor care technician, hotel operations, patient care, patient experience, healthcare)
Benefits
We offer flexible schedules, excellent training, competitive wages, work-life balance, job satisfaction, and promotion opportunities.
- Paid Time Off
- Medical
- Dental
- 401K
- Short-Term Disability
- Voluntary Life
- Safety Incentive Program
Important to Know
- Applicants must pass a background check, drug screen, and provide proof of employment eligibility in the U.S.
- Many healthcare facilities require employees to be fully vaccinated against COVID-19 or have an approved exemption in place.
- Veterans and candidates with military experience are encouraged to apply.
- HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.
About HHS
HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries.
From HHS's careers page, first listed on Rolev.ai on November 6, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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What is the salary for the Patient Ambassador role at HHS?
The Patient Ambassador posting at HHS states compensation of $19 per hour. Final pay may depend on location, experience, and interview evaluation on HHS's official career site.
Where is the Patient Ambassador job at HHS located?
This Patient Ambassador position at HHS is located in Cincinnati, OH. Always check HHS's application page for specific state eligibility or relocation policies.
How do I apply for the Patient Ambassador position at HHS?
This listing links directly to HHS's Workday application page. You can apply directly on HHS's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.