Patient Care Coordinator/ Physical Therapist Technician

Your Role

As a Part-Time Patient Care Coordinator & Physical Therapy Technician, you'll serve as an important part of our clinic's daily operations, balancing front-office administrative responsibilities with hands-on support of our physical therapy team. You'll help create a welcoming patient experience, keep the clinic running smoothly, and support our therapists in delivering high-quality, individualized care.

Patient Care Coordination & Front Office Responsibilities

• Greet and welcome patients and visitors in a friendly, professional manner, creating a positive first impression.
• Answer incoming phone calls, direct inquiries to the appropriate team members, and assist with patient questions.
• Schedule and coordinate patient appointments to support efficient clinic operations and therapist schedules.
• Assist with patient registration, insurance verification, and maintaining accurate patient records within our computer systems.
• Process patient payments and assist with billing and insurance-related inquiries while maintaining confidentiality.
• Maintain knowledge of clinic services and programs to effectively address patient needs and questions.

Physical Therapy Technician & Clinic Support Responsibilities

• Assist physical therapists with preparing treatment areas, organizing equipment, and setting up for patient sessions.
• Support patient treatment sessions by guiding patients through prescribed exercises and activities under the direction and supervision of a licensed physical therapist.
• Assist patients with transitioning between exercises and treatment areas to maintain an efficient clinic flow.
• Observe patients during prescribed exercises and communicate any concerns or changes in patient status to the treating therapist.
• Maintain a clean, organized, and safe clinical environment by sanitizing treatment areas and equipment, restocking supplies, and assisting with laundry and general clinic upkeep.
• Collaborate with physical therapists and other clinic team members to ensure smooth daily operations and an exceptional patient experience.

About You

• Previous experience in a receptionist, customer service, or healthcare setting is preferred but not required.
• Strong communication and interpersonal skills, with the ability to interact professionally and compassionately with patients and team members.
• Excellent organizational and time management skills, with the ability to multitask, prioritize responsibilities, and adapt to changing needs.
• Strong computer skills and attention to detail.
• Excellent phone etiquette and a customer-service-oriented mindset.
• An interest in physical therapy, rehabilitation, exercise science, or healthcare.
• A proactive, team-oriented approach with a willingness to jump in wherever needed.
• Ability to maintain patient confidentiality and handle sensitive information in accordance with HIPAA guidelines.
• Valid driver's license.
• Ability to work flexible afternoon and evening shifts.