Patient Care Specialist (Greenbrook)

About the role

Transform Lives: Join Greenbrook Mental Wellness Centers as a regional Patient Care Specialist!

Greenbrook Mental Wellness Centers invites you to join our dedicated team. We're seeking a Patient Care Specialist to deliver life-changing TMS and esketamine therapies in our welcoming outpatient centers. This is a wonderful opportunity to grow your skills, receive specialized training, and truly connect with patients. Full-time, Monday-Friday, 8-hour shifts will vary and are scheduled between 7am-7pm. This role requires consistent availability during those hours, though exact shift times may vary.

Location: Coral Gables, FL

Why Greenbrook?

• Meaningful Impact: Directly contribute to improving the lives of patients through innovative treatments.
• Competitive Compensation: Competitive pay starting at $22-24/hr (commensurate with education and experience).
• Comprehensive Benefits: Enjoy a robust benefits package, including 401(k) with company match, generous paid time off, and comprehensive medical, dental, and vision coverage.
• Growth and Development: Receive specialized training and certification in TMS and esketamine therapy.
• Collaborative Environment: Work alongside a supportive and dedicated team committed to exceptional patient care.
• Regional Travel: While this position will primarily cover our Coral Gables center, it w ill require the ability to travel to any of the area centers, potentially with limited notice, to provide essential coverage. Reliable personal transportation to travel between centers is required.

Essential Duties/Responsibilities

• Administers TMS or esketamine therapy, as applicable, in accordance with all provider-established clinical guidelines and protocols, including preparing the TMS medical device and monitoring all aspects of treatment to ensure patient wellbeing and clinical accuracy; taking blood pressure before esketamine treatment, 40 mins after administration, and before patient leaves; walking patient through medication/treatment administration (unless physician prefers to do this); and submitting REMS Monitoring form after each esketamine treatment.
• Provides and collects Spravato Informed Consent forms before induction of any esketamine treatments.
• Reviews and administers psychiatric rating scales (i.e., PHQ-9, QIDS-SR16) to patients to benchmark treatment progress and ensure continuity of care.
• Identifies and resolves any issues related to patient discomfort during treatment using FDA pre-approved guidance from device manufacturer(s) and in accordance with physician/provider orders.
• Provides exceptional patient care at all times by demonstrating empathy, developing trust, utilizing reflecting listening, and providing support to a vulnerable patient population.
• Records all treatment session notes and documents in EHR, collaborating with other team members and/or providers as needed.
• Escalates any patient concerns and/or incidents appropriately to management and/or providers.
• Schedules patient consultations and visits (both over the phone and in person), as well as conducts patient checkout procedures including collecting applicable co-payments and relaying discharge instructions.
• Maintains understanding of general insurance and billing procedures to support related workflows and requests as required.
• Accounts for and delivers monthly device variance reports to management for appropriate record reconciliation and billing purposes.
• Anticipates and supports all provider and clinical needs including monitoring equipment statuses, medication, and supply quantities for effective use and availability.
• Prepares used devices for proper disposal via third party vendor collection and disposes of unused medication in accordance with established guidelines and protocols.
• Answers general phone inquiries, performs patient follow-up, and completes additional administrative duties including but not limited to handling medical records and patient charting.
• Completes and maintains all training and other certifications as required by the position and organization.
• Adheres to and upholds all applicable federal and state compliance requirements, the Greenbrook TMS Code of Conduct, the Greenbrook TMS HR Manual, policies and procedures, and applicable healthcare fraud, waste, and abuse laws.
• Understands, complies with, and enforces all Greenbrook TMS policies, procedures, codes of conduct, and OSHA and HIPAA privacy rules.
• Other related duties as assigned.

Knowledge, Skills, and Abilities

• Strong commitment to the provision of outstanding patient care, as well as internal and external customer service.
• Capacity to maintain professionalism (both in appearance and demeanor) while interfacing compassionately and appropriately with a diverse patient population.
• Excellent organizational skills with acute attention to detail.
• Ability to prioritize and manage multiple responsibilities with a focus on time and change management.
• Enthusiastic self-starter with willingness to learn and provide flexible support as needed.
• Dedication to collaborative teamwork and creative problem-solving.
• Ability to stand for extended periods
• Ability to regularly operate clinical equipment (including TMS medical devices, etc.)
• Ability to regularly operate standard office equipment (including computers, phones, photocopiers, filing cabinets, fax machines, etc.)
• Must have full range of body motion including complete manual and finger dexterity, as well as effective hand-eye coordination.
• Must have adequate visual acuity including ability to read information.
• Ability to operate a motor vehicle with a valid driver's license.
• Ability to safely assist patients with mobility and ambulation throughout the center while maintaining a
• safe environment and minimizing fall risks.

Education and Experience

• Minimum High School Diploma, combined with stable and consistent work experience of at least one year in fast-paced patient or customer care/service roles.
• Bachelor's Degree, Associate's Degree or Clinical Certification with applicable experience preferred.
• Proficiency in Microsoft Office applications.

Preferred Skills

• Knowledge of marketplace insurance payers and medical necessity guidelines highly recommended but not
• required.
• Basic Life Support (BLS) Certification (renewal provided by organization as needed).
• Technical aptitude to quickly adapt and learn new systems, such as EMRs and CRMs as needed.

Travel Requirements

• Must be willing and able to travel between clinic locations at any time and accommodate schedule changes, including those made with limited notice, to meet business and operational needs.

Physical Requirements

• Walking/Bending/Standing/Stooping: 90%
• Sitting: 10%
• Push/Pull/Move/Lifting Requirements: up to 50lbs.

Additional information

*Applicants must be authorized to work for any employer in the US. We are unable to sponsor or assume responsibility for employment visa/work authorization at this time.

Benefits

Statement: Selected candidate will be eligible to participate in the Company's employee benefit plans, which currently include: health insurance; dental insurance; vision insurance; optional supplemental medical insurance; health savings and flexible spending accounts; company-paid life insurance and additional voluntary life insurance; company-paid short term disability and long term disability insurance; participation in a 401(k) savings and investment plan with company contribution; and paid time off for non-exempt salaried employees is calculated as.625 per pay period worked for vacation time and.29166 per pay period for personal time.

• Full-time exempt employees will be eligible for Flex-PTO, which allows time off without accrual.
• If applicable and required under state law, the successful candidate will also be eligible for paid sick leave.
• These benefits are subject to plan terms, company policies and are subject to change.