Patient Financial Services Representative

Building Location: Business Service Center

Department: 1006100 PATIENT FINANCIAL SVCS - EH SS

About the role

Responsible for managing and resolving patient accounts for services provided by Essentia Health. Serves as a primary point of contact for patients regarding billing, insurance, payment plans, financial assistance, and account-related inquiries through phone, MyChart, written correspondence, and face-to-face interactions. Conducts account analysis, develops payment solutions, and supports patients in resolving financial responsibilities while delivering exceptional customer service. Ensures timely and accurate communication to facilitate account resolution and patient satisfaction.

Key Responsibilities

• Serve as the primary contact for patients regarding billing, insurance, payment plans, financial assistance, account balances, and other Patient Financial Services inquiries
• Respond to and manage patient financial inquiries received through MyChart, telephone, written correspondence, and other electronic communication channels in a timely and professional manner
• Assist patients with financial assistance applications, payment arrangements, insurance-related questions, coding inquiries, registration concerns, and MyChart account support
• Perform collection activities for delinquent accounts, including account follow-up, payment plan monitoring, telephone outreach, and written or electronic communication
• Process and respond to incoming patient mail, electronic messages, and other correspondence while maintaining accurate account documentation
• Utilize billing systems, electronic patient communication platforms, and standard office equipment to support account management, payment collection, and customer service activities

Preferred Qualifications

• Experience in customer service, call center and/or collections
• Experience using Epic, MyChart, or other electronic health record (EHR) systems
• Experience handling cash payments and self-pay account collections

Licensure/Certification Qualifications

No certification/licensure required.

• FTE: 1
• Possible Remote/Hybrid Option: Remote
• Shift Rotation: Day Rotation (United States of America)
• Shift Start Time: 8:00AM / 8:45AM
• Shift End Time: 4:30PM / 5:15PM
• Weekends: NO
• Holidays: No
• Call Obligation: No
• Union: DC USWA Main & Neighborhoods (DCUMN)
• Union Posting Deadline: 11/9/2026

Compensation Range

$18.69 - $27.85

Employee Benefits at Essentia Health

At Essentia Health, we're committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs.

We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary.

For full details, refer to your benefit summary or contact our HR Service Center at.