Patient Scheduler II
- Location
- Duluth, MN
- Listed
- Today
About the role
Building Location: Business Service Center
Department: 1006860 SCHEDULING - EH SS
About the role
This position pre-registers and schedules patients for appointments, procedures, tests, and other services in a timely, professional, and courteous manner. Answers incoming calls, completes follow-up and referral work queues, and ticket scheduling. Communicates with patient care teams as necessary to ensure efficient, appropriate care for patients. Completes patient checkout, schedules follow-up appointments per the physician's order, and provides patients with cost estimates and itineraries for upcoming appointments.
Level II Patient Schedulers are expected to be proficient in scheduling multiple service lines across Essentia Health in a complex, high-call and work queue volume environment.
Key Responsibilities
- Patient identification, registration, and scheduling, after visit summaries with estimates, patient checkout and appointment, and procedure and lab scheduling, obtaining required signatures and documents from patients
- Supports a variety of Population Management, Chronic Disease Management and ACO initiatives through patient registry and outbound calling
- Full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility
- Coordinates the scheduling of services for patients including ancillary and procedure scheduling
- Handles incoming calls, follow-up and referral work queues, ticket scheduling.
- Proficiently and accurately enters data into the permanent electronic health record while talking with patients
- Works as part of a care team of support staff and clinical staff to provide optimal customer service and clinical outcomes
- Other clerical duties as assigned
Required Qualifications
- 1 year of clinical healthcare experience
OR
- 1 year experience as a Patient Scheduler I
OR
- 1 year experience in a contact/call center
Licensure/Certification Qualifications
- FTE: 1
- Possible Remote/Hybrid Option: Remote
- Shift Rotation: Day Rotation (United States of America)
- Shift Start Time: 8:00 AM
- Shift End Time: 5:00 PM
- Weekends: No
- Holidays: No
- Call Obligation: No
- Union: DC USWA Main & Neighborhoods (DCUMN)
- Union Posting Deadline: 11/9/2026
Compensation Range
$20.28 - $29.44
Employee Benefits at Essentia Health
At Essentia Health, we're committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs.
We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary.
For full details, refer to your benefit summary or contact our HR Service Center at.
From Essentia Health's careers page, first listed on Rolev.ai on November 10, 2026. Rolev.ai is not the employer.
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All Essentia Health jobsCommon questions
Where is the Patient Scheduler II job at Essentia Health located?
This Patient Scheduler II position at Essentia Health is located in Duluth, MN. Always check Essentia Health's application page for specific state eligibility or relocation policies.
How do I apply for the Patient Scheduler II position at Essentia Health?
This listing links directly to Essentia Health's Workday application page. You can apply directly on Essentia Health's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.