Direct Workday career site

Patient Service Representative Associate Resource

Location: United States · On-site
Job type: Full-time
Level: Mid-level
Education: High school diploma or equivalent
Listed: Yesterday

Skills & highlights for this role

Clerical support
Patient communication
Patient registration
Appointment scheduling
Medical records maintenance
Payment and co-payment collection

Also useful

Epic EHR experience
Healthcare front-desk experience
Insurance verification experience

About the role

Shift and status

Casual position with the range of hours between 7:00 a.m. to 6:00 p.m., no weekends

Job Summary

Provides clerical support to assist in the delivery of quality health care services.

Essential Functions

Serves as a concierge - greets and communicates with patients or visitors, including collecting payments and co-payments.
Performs clerical functions, including, but not limited to: answers telephone/switchboard; schedules routine patient appointments; orders supplies; generates no-show and recall letters; processes/sorts mail and produces end-of-day reports.
May need to document patient phone call in EHR for call routing/resolution.
Performs patient registration and check-in confirms patient demographic and insurance information; assists patients with kiosk registration. Performs patient check-out: schedules follow-up appointments or confirms future appointments.
Maintains patient medical records according to standards; uploads Right Fax documents into EPIC. Responsible for basic EMR/HER scanning.
Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
Performs other duties as assigned.

Qualifications

Required

High School Diploma or equivalent

Additional information

As part of our hiring process, you may be invited to complete an initial screening using an AI-enabled voice agent. This screening focuses on job-related qualifications and is reviewed by our hiring team as one part of the overall evaluation process. The voice agent provides the opportunity for applicants to respond at a time that works best for them. The voice agent works 24/7 - just like healthcare!

How Corewell Health cares for you

Comprehensive benefits package to meet your financial, health, and work/life balance goals.
On-demand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
Optional identity theft protection, home and auto insurance
Traditional and Roth retirement options with service contribution and match savings
Eligibility for benefits is determined by employment type and status

Primary Location

7:00 a.m. to 6:00 p.m.

Days Worked
Monday to Friday
Weekend Frequency
N/A

Current Corewell Health Team Members

Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members, and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

Equal opportunity and legal notices

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

Read the original posting

From Spectrum Health's careers page, first listed on Rolev.ai on November 11, 2026. Rolev.ai is not the employer.

How Rolev.ai helps with this application

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Common questions

Where is the Patient Service Representative Associate Resource job at Spectrum Health located?

This Patient Service Representative Associate Resource position at Spectrum Health is located in United States (On-site). Always check Spectrum Health's application page for specific state eligibility or relocation policies.

What qualifications are required for Patient Service Representative Associate Resource at Spectrum Health?

For the Patient Service Representative Associate Resource role, Spectrum Health highlights a high school diploma or equivalent; experience with Clerical support, Patient communication, Patient registration, Appointment scheduling, Medical records maintenance, Payment and co-payment collection. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.

How do I apply for the Patient Service Representative Associate Resource position at Spectrum Health?

This listing links directly to Spectrum Health's Workday application page. You can apply directly on Spectrum Health's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.

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