Patient Service Representative
- Location
- Chicago, IL · On-site
- Job type
- Full-time
- Level
- Mid-level
- Education
- High school diploma or equivalent
- Listed
- Today
Skills & highlights for this role
- customer service
- patient registration
- payment processing
- cash handling
- appointment scheduling
- patient communication
Also useful
- medical terminology
- healthcare setting experience
- bilingual communication
About the role
Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit. Completes check-in/out functions as directed. Confirms and updates patient identification and demographic/insurance information. Completes patient registration as needed. Obtains patient consents/authorizations.
Collects co-payments, past due balances and point of service payments. Posts payments, process billing information and perform "end of day" cash drawer closing. Keeps waiting area clean and comfortable. Informs patients of any delays or changes in appointment status. Schedules appointments as necessary. May perform other duties as assigned.
Required
- High school diploma or GED equivalent.
- Zero (0) to two (2) years' experience in a customer service position.
Preferred
- Bachelor's degree.
- Previous experience in a healthcare setting.
- Working knowledge of medical terminology.
- Bilingual.
Additional Information
All your information will be kept confidential according to EEO guidelines.
From Northwestern Medical Center's careers page, first listed on Rolev.ai on November 12, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
Where is the Patient Service Representative job at Northwestern Medical Center located?
This Patient Service Representative position at Northwestern Medical Center is located in Chicago, IL (On-site). Always check Northwestern Medical Center's application page for specific state eligibility or relocation policies.
What qualifications are required for Patient Service Representative at Northwestern Medical Center?
For the Patient Service Representative role, Northwestern Medical Center highlights a high school diploma or equivalent; experience with customer service, patient registration, payment processing, cash handling, appointment scheduling, patient communication. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Patient Service Representative position at Northwestern Medical Center?
This listing links directly to Northwestern Medical Center's SmartRecruiters application page. You can apply directly on Northwestern Medical Center's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.