Patient Services Coordinator

About the role

Serves as the initial point of contact for OC patients and healthcare providers within the clinic, duties which include: appointment scheduling and answering incoming calls from healthcare providers and patients. Ensures that all calls are handled in a timely, courteous manner and that patient appointing is in keeping with all OC and clinic policies.

Reschedules patients as needed to accommodate clinic schedules and assist referral physicians and other healthcare providers with information and appropriate resources to address their needs in a timely manner. Supports clinical team to more efficiently assist patients with medical questions, using templates and protocols which are completed, and sent to clinical team for response.

At OrthoCarolina, our team is our greatest asset and the foundation of our success. We are a diverse group of individuals, accountable to each other to uphold the standards of excellence and promote an environment of teamwork throughout the organization. OrthoCarolina has 43 unique care locations with over 1700 professionals who share a common goal to make lives better. Our employees are eligible for a full spectrum of benefits including paid company holidays, wellness programs, and tuition reimbursement.

We are currently searching for a Patient Services Coordinator to work with our team at our Contact Center location.

This position is a remote position and will work a schedule of Monday- Friday 8:00am-5:00pm.

Training for this role will be onsite and conducted out of our Matthews, NC office for the first three weeks of employment.

The Patient Services Coordinator (PSC) serves as the initial point of contact for patients and healthcare providers within the clinic.

Essential Functions

• Appointment scheduling and answering incoming calls from healthcare providers and patients.
• Ensures that all calls are handled in a timely, courteous manner and that patient appointments are in keeping with all OrthoCarolina and clinic policies.
• Reschedules patients as needed to accommodate clinic schedules and assist referral physicians and other healthcare providers with information and appropriate resources to address their needs in a timely manner.
• Supports clinical team to more efficiently assist patients with medical questions, using templates and protocols which are completed, and sent to clinical team for response.

Skills and Abilities

• Ability to learn proprietary software applications.
• Knowledge of medical terminology preferred.
• Skill in telephone procedure.

Education required

• High school graduate, GED, or equivalent experience
• Associate's or Bachelor's degree preferred.

Experience required

• One year experience in call center/medical setting involved with in -bound calls, scheduling, patient flow, and patient care.
• Prior, direct experience in fast paced customer service setting required.
• Experience as MAA, MOA, Unit Secretary, EMT, or other healthcare certification, preferred.
• Prior experience with Centricity, Touchworks, Cisco Call Manager, Cisco IP phone system, and EMR preferred.
• Preferred Skills:
• Skill in telephone procedure.

• Employee Type
• Regular

Qualifications

Skills

Customer Handling, Customer Service, Inbound Calls, Interpersonal Communication, Leadership, Patient Scheduling, Team Management, Time Management

• Education
• Certifications
• Language
• Work Experience