Patient Services Representative II
- Location
- Atlanta, GA
- Listed
- 3 days ago
What You'll Do
As a Patient Services Representative II at OrthoAtlanta, you'll
- Greet patients warmly, check them in and out, and assist with questions about appointments, insurance, or procedures
- Collect co-pays, prepayments, and outstanding balances accurately, while explaining financial policies as needed
- Schedule new and follow-up appointments, answer incoming calls, and ensure timely patient communication and follow-up
- Input and update patient demographics, case injury information, insurance details, and referrals into the EMR system
- Open and close the front office, maintain a clean and organized waiting area, and monitor appointment reschedules or cancellations
- Verify insurance eligibility and benefits, obtain necessary forms, and coordinate with outside facilities for imaging or referrals
- Work assigned EMR "buckets" (e.g., No Show, Reschedule, Missing Slips) and support clinical staff with documentation and follow-through
- Assist with daily cash drawer reconciliation, deposits, and billing charge entry to ensure accurate end-of-day financial reporting
A Great Fit If You
- Thrive in a fast-paced, people-facing environment
- Communicate clearly and compassionately with patients and staff
- Balance multiple responsibilities with professionalism and accuracy
- Take ownership of front-desk operations and enjoy solving challenges
- Work independently while contributing to a strong, team-first culture
What You'll Need
- High School Diploma or equivalent
- 4+ years of experience in a medical office or clinical setting
- Strong customer service skills and a patient-centered approach
- Familiarity with medical terminology and EMR systems (Epic a plus)
- Excellent verbal and written communication skills
- High attention to detail, strong organizational skills, and discretion with patient information
- Experience with front office leadership, financial reconciliation, and insurance verification preferred
Perks
Front-desk leadership, fast-paced orthopedic clinic, patient-centered teamwork
Why OrthoAtlanta?
- Join a trusted and growing orthopedic practice
- Work with a collaborative and supportive clinical team
- Gain experience in a high-volume specialty setting
- Make a meaningful impact on patient care and experience every day
Are you ready to bring your expertise to a team committed to excellence in Orthopedics? Apply today and join a team that puts patients first!
About the company
Location: Atlanta - Piedmont West
Schedule: Full-time Hourly, On-site
About OrthoAtlanta
Become part of OrthoAtlanta, one of the largest independent physician-owned orthopedic and sports medicine practice in Georgia and contribute to our mission of providing comprehensive orthopedic care. At OrthoAtlanta, you'll be an integral member of a dedicated team of Healthcare Professionals committed to enhancing our patients' quality of life. We offer diverse career paths for talented individuals seeking professional growth and development within a supportive and rewarding work environment where your contributions will make a significant impact.
From OrthoAtlanta's careers page, first listed on Rolev.ai on November 6, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Patient Services Representative II role at OrthoAtlanta, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
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Common questions
Where is the Patient Services Representative II job at OrthoAtlanta located?
This Patient Services Representative II position at OrthoAtlanta is located in Atlanta, GA. Always check OrthoAtlanta's application page for specific state eligibility or relocation policies.
How do I apply for the Patient Services Representative II position at OrthoAtlanta?
This listing links directly to OrthoAtlanta's Rippling application page. You can apply directly on OrthoAtlanta's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Rippling application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.