Patient Services Representative - Issaquah Urgent Care (Full-Time/Evening)

About the role

Welcome to a medical center where you're the center of attention.

Pay range

• Hourly $24.49 - $36.74
• Patient Services Representative - Issaquah Urgent Care
• Full-Time/Evening
• Saturday-Wednesday 2:00pm-10:30pm

Overlake Medical Center and Clinics has a full-time opportunity for a Patient Services Representative to join our Issaquah Urgent Care! In this role, you will provide exceptional customer and front office services to patients. You will coordinate communications among staff, patients, and providers about patient check-in process. You will also collect records and ensure distribution to appropriate staff via the electronic medical record system (Epic) and perform clerical, scheduling, and records activities in support of patients and staff.

Benefits

• Free public transportation pass (ORCA)
• Competitive compensation package
• Generous PTO
• Medical, dental, vision
• 2 part retirement plan including matching
• Long term disability
• Flex spending
• Extended illness banked hours
• Free parking
• Employee Assistance program
• Professional development

Just a few of our employee perks

• Cell phone plan discounts
• Discounted Mariners and Sounders tickets
• Computer discounts
• Discounted lift tickets
• Discounted movie tickets
• Discounted gym memberships
• Free Seattle Art Museum passes
• And much more

Qualifications

• High school diploma or GED required.
• Minimum 1 year of administrative experience in a medical facility preferred. Previous physician office, hospital or other frontline customer contact experience in a business setting also preferred.
• Demonstrated ability to provide exceptional customer service.
• Excellent telephone etiquette.
• Demonstrated strong communication skills and ability to work effectively with people in stressful situations.
• Ability to multi-task, be organized and detail oriented.
• Demonstrated proficient computer keyboard skills.

Additional information

Overlake is committed to providing ready access to a highly trained and compassionate medical team, who are consistent and comprehensive in coordination of care for all patients. Our group practice champions superior quality-of-care, superior outcomes, a superior patient experience, and work-life balance. We believe exceptional patient care comes naturally when our employees feel respected, valued and cared for too. These high standards and high expectations will give us the ability to recruit and retain the best healthcare teams in the region.

Restrictions apply (internal candidates not eligible)

How much will this job pay?

Posted pay ranges represent the entire pay scale, from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional pay based on shift, certification or level of education. Job offers are determined based on a candidate's years of relevant experience and internal equity. If you have questions about Overlake's pay practices, employee benefits or the pay for a specific position, please contact