Patient Services Specialist
- Location
- Los Angeles, CA
- Listed
- 11 days ago
About the role
About the Herman Ostrow School of Dentistry of USC
Since 1897, the Ostrow School of Dentistry has shaped talented students into outstanding dentists and dental hygienists. Through challenging clinical education, cutting-edge research, and a commitment to service, Ostrow provides future oral health professionals with the skills they need to excel. We are committed to maintaining an environment of excellence and eminence, and this commitment shines through in all that we do.
About the Role
USC's Herman Ostrow School of Dentistry is seeking an Patient Services Specialist to join the Community Health team. This department is seeking an individual who is organized, has a flexible attitude, is customer-service oriented and who will thrive in an environment of changing priories.
Candidate must be able to collaborate effectively with the Community Health administrative staff, clinical staff, outside referring clinics and patients. This position plays a critical role in processing outside patient referrals by retrieving referrals, verifying patient eligibility, contacting patients and scheduling their appointments including any follow-up.
The individual will also support the program by entering monthly report data, notifying manager and clinic director of any difficulties, and assisting clinic manager with any administrative activities.
This is an excellent opportunity to be part of a leading dental school that values collaboration, professional growth, and a commitment to excellence.
Job Summary
Provides administrative support for the Community Health Department. The Patient Services Specialist will be performing a variety of administrative duties in clinical and administrative environment associated with meeting grant requirements for the L.A. County DHSP HIV grant, ensuring quality patient series and compliance with grant and clinic policies and procedures. The role includes both patient relations and administrative duties.
Job Accountabilities
- Retrieves patient referrals from both online and fax.
- Registers new patients and assigns patient IDs
- Collects and verifies patient’s grant eligibility information.
- Maintaining accurate records, reports, and documentation.
- Schedules patient appointments for Specialty Dentistry services.
- Completes monthly services data entry.
- Tracks grant patient’s treatment for grant reporting and ensuring grant patients’ charts are in compliance.
- Contacts referring agencies to ensure medical and referral documents are current and sends completion letters.
- Assists with other Community Oral Health Projects as needed including administrative support to the Clinic Manager.
- Provides translation (English/Spanish) as needed.
Preferred Qualifications
- Associate's Degree
- Minimum of 2 years’ experience
- Knowledge of dental terminology
- Bilingual skills in (Spanish and English) verbal and written communications skills
- Proficiency with Microsoft Word and Excel
- Experience in a customer-service role
- Excellent verbal and written communication skills
- Demonstrated team-work and collaborative work style
The Trojan Family Rewards
- We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families.
- This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!
- USC has great minds that transform the world with their talents and research.
- Will you be one?
- Join us!
FIGHT ON!
Pay and benefits
The budgeted hourly rate range for this position is $25.51/hr. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
Minimum Education
High school or equivalent
Minimum Experience: 2 years
- Minimum Field of Expertise: Experience working in a healthcare environment.
- Working knowledge of HIPAA compliance and insurance terminology.
- Demonstrated excellent interpersonal customer service and telephone skills.
- Demonstrated ability to multi-task.
- Demonstrated experience in a high volume, fast paced environment.
- Demonstrated team-oriented and collaborative work style.
- Notice of Non-discrimination
- Employment Equity
- Read USC’s Clery Act Annual Security Report
- USC is a smoke-free environment
- Digital Accessibility
Additional information
If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser:
Equal opportunity and legal notices
As an equal opportunity employer, USC values and promotes diversity, equity, and inclusion in the workplace. The work culture thrives on mutual respect, trust, and constructive collaboration amongst all its members.
USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.
USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law.
USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety.
Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at, or by email at. Inquiries will be treated as confidential to the extent permitted by law.
From USC's careers page, first listed on Rolev.ai on October 30, 2026. Rolev.ai is not the employer.
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Common questions
Where is the Patient Services Specialist job at USC located?
This Patient Services Specialist position at USC is located in Los Angeles, CA. Always check USC's application page for specific state eligibility or relocation policies.
How do I apply for the Patient Services Specialist position at USC?
This listing links directly to USC's Workday application page. You can apply directly on USC's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.