Patient Services Specialist Transition Associate (Travel)

About the role

Location: Remote Position

Hiring Range: $16.00 - $30.21

This position requires travel all over the US on a consistent basis. Candidates will only be considered if they can travel over 50%.

Responsibilities

• Subject matter expert and trainer on transition issues related to front desk operations of clinic.
• Support staff transitioning to a new organization, and act as an advocate for change of necessary policies.
• To embed transition within the organization, delivering capability for staff to understand and respond appropriately to transition-related issues.
• Train all new employees meeting all deadlines.

• Evaluate current processes and make recommendations on how to integrate them into new processes within AON.
• Demonstrate a thorough and detailed understanding of all SOP's to ensure that they are applied appropriately during the integration process.
• Write SOPs and deliver them.

• Demonstrates working knowledge of all facets of role, relevant regulations, and organizational and departmental policies and procedures.
• Performs other duties and projects as assigned.
• Performs all duties in accordance with regulatory requirements and organizational policies and procedures

• Responsible for overseeing training of staff from various locations, both in person and via webinar.
• Will be expected to assist in other areas when requested to ensure a smooth transition.
• Extensive travel, including extended stays out of state will be required.

Qualifications

Education

• High school education required.

Certifications/Licenses

• Valid state Driver's License for travel to satellite offices and offsite meetings. Compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required.

Experience

• Minimum 3 years of patient service specialist experience required
• Prior Training experience

Core Capabilities

• Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment.
• Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.
• Communication Skills: Good command of the English language. Second language is an asset but not required. Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.
• Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations.
• Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required.
• Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.
• Leadership and Mentoring: Effectively lead and facilitate group discussions, coach, mentor, motivate, and engage others to align to a common goal. Ability to effectively lead projects from inception through implementation and assessment.
• Human Resources Management: Effectively hire, coach and support staff develop, as applicable, as well as manage resources, performance and employee relations, and supervise within established policies, procedures and legislation.
• Computer Skills:
• Expert in MS Office Word, Excel, Power Point, and Outlook required.
• Workday experience required.

Travel: >75%

• Standard Core Workdays/Hours: Monday to Friday 8:00 AM - 5:00 PM. Occasional weekend work may be required pending transition needs.
• #LI-REMOTE