Patient Services Supervisor - Food and Nutrition Services

About the role

We are recruiting for a mission-driven Patient Services Supervisor - Food and Nutrition Services to join our team!

We're with you for life's journey. At Denver Health, purpose isn't just something we believe in-it's something we live every day, for life's journey.

Job Summary

Under general supervision, oversees staff and processes in the department related to all aspects of the patient meal operations. Responsible for modeling exceptional customer service for all internal and external customers in person and over the phone. Respond to and manage patient complaints, concerns and suggestions for improvement. Provide timely service recovery for any meal errors or patient concerns.

Performs performance improvement audits to ensure compliance to regulatory and quality standards. Compiles and maintains records of food use and expenditures. Follows and implements HACCP guidelines. Complies with regulatory agency requirements. Supervises the patient food services operations and day-to-day activities of employees. General cleaning and stocking as assigned.

Essential Functions

• Operations Management

Additional information

Oversee the operations of patient meal service including but not limited to: scheduling and coordinating assignments of staff to prepare food and beverages, assemble trays, deliver meals, clean and sanitize dishes, take patient meal orders, manage supplement orders and delivery, and maintain quality control and timeliness; conduct patient meal rounds, tray assessments, tray accuracy audits and AIDET audits weekly; resolves problems encountered by employees during the course of the assignment; provide prompt service recovery when there is an error with the patient's meal or missing items and involve a manager in escalated situations.

Orders food and supplies through established processes. (30%)

• Food Preparation

Monitor food preparation methods, portion sizes, and garnishing and presentation; ensures food is prepared according to recipes, menus, special dietary or nutritional restrictions, and number of portions to be served. Detects and reports spoiled or unattractive food, defective supplies and equipment or other unusual conditions. (30%)

• Health and Safety/Cleaning and Sanitation

Monitor compliance with health and fire regulations regarding food preparation and serving; ensures overall department cleanliness and necessary sanitary levels are maintained throughout the food preparation process. Keep records required by government agencies regarding sanitation or food subsidies. (20%)

• Inventory Management

Oversee the management of food supplies and equipment including but not limited to: ordering and purchasing equipment and supplies; arranging for equipment maintenance and repairs, and coordinate a variety of services, such as waste removal and pest control. Maintain food and equipment inventories and keep inventory records. (10%)

• Staff Supervision

Assist in assessing staffing needs, recruiting, scheduling, mentoring and monitoring the performance of staff. (10%)

Education

• No High School Diploma and/or No GED required

Work Experience

• Three years of experience performing food preparation and/or service for an establishment such as an educational, restaurant, hotel, correctional, military, or medical institute required
• and -
• One year lead experience required
• SERVSAFEFOOD-ServSafe Food Handle - ANSI - American National Standards Institute required

Knowledge, Skills and Abilities

• Knowledge of supervisory theories and methods sufficient to be able to perform a variety of supervisory functions
• Knowledge of food safety techniques and HACCP guidelines. Attention to detail in all documentation.
• Knowledge of safety hazards and necessary safety precautions sufficient to be able to establish a safe work environment.
• Knowledge of methods and procedures specific to maintaining sanitary food preparation conditions sufficient to be able to direct, coordinate and participate in the preparation of food.
• Knowledge of techniques and equipment for preparing food for consumption, including storage/handling techniques.
• Knowledge of addition, subtraction, multiplication, division, and fractions sufficient to be able to perform mathematical calculations.
• Skill in prioritizing and coordinating activities to ensure effective and efficient completion of the work assignments.
• Skill in analyzing and resolving problems related to the work assignment.
• Skill in professional written and verbal communication and documentation. Establishes effective working relationships with other employees, organizations and the public.
• Skill in applying the principles of staff development to provide staff training and cross training.
• Knowledge and computer skills to access and process information. Microsoft Systems
• Shift
• Varies (United States of America)
• Work Type
• Regular
• Salary $23.54 - $32.96 / hr

Benefits

At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future - with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs.

We invest in your growth through tuition assistance, career advancement pathways, and professional development - while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions. When you join Denver Health, you're joining a mission-driven organization that invests in you.

Here is a small list of our benefit programs

• Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
• 100% paid parental leave up to 6 weeks
• Immediate eligibility for retirement plans with employer contribution up to 9.5%
• Generous medical, dental, vision plans in addition to employer paid disability and life insurance.
• Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center
• Free RTD EcoPass (public transportation)
• Childcare discount programs & exclusive perks on large brands, travel, and more
• Tuition reimbursement & assistance
• Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways
• Professional clinical advancement program & shared governance
• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer