Patient Transporter 1, Full Time

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The Patient Transporter 1 is responsible for safely, timely, and accurately transporting patients while providing the utmost positive experience. Provides the pivotal first and most lasting impressions while setting the tone that the key concept of patient transportation is the human element.

This position reports to the Office of Patient Experience and is held to the highest standards of being friendly, empathic, knowledgeable, well-spoken, bi-lingual, and continuously consumer-oriented. The Patient Transporter 2 harmonizes the patient transportation experience while working seamlessly with UHealth Tower staff to reduce unnecessary delays to help drive patient satisfaction.

This role may train Patient Transporter 1 incumbents.

Core Job Functions

• Transports patients and/or visitors from department/unit to department/unit and to and from ancillary areas to include admissions and discharge and remains attentive until their transportation arrives.
• Transfers bodies to the morgue following appropriate protocols.
• Meets productivity measures and benchmarks set by the hospital.
• Assists at main lobby greeting patients and/or assisting with transport between assignments. Has advanced knowledge of facility layout.
• Identifies correct patient for transportation prior to movement by asking the patient for name and date of birth and comparing that against armband while maintaining patient confidentiality and patient privacy.
• Practices good body mechanics when transferring and/or lifting patients. Has advanced knowledge of proper lifting techniques.
• Obtains and transports paperwork/chart with the patient.
• Observes proper procedures and techniques during patient transport: monitors oxygen and intravenous apparatus and reports any problems or change in patient’s condition (difficulty breathing, complaints of discomfort, etc.) to nursing staff. Reports defective equipment to the appropriate manager for repair.
• Keeps hallways clear by storing equipment in the appropriate storage areas and exercises caution when moving stretchers, wheelchairs, and equipment to prevent damage to hospital property.
• Stays current with emergency management by participating in drills, in-service trainings, evacuation procedures, and internal/external disaster plans. Has advanced knowledge of protocols and procedures.
• Adheres to precautionary methods for patients on precautions and uses personal protective equipment as necessary and defined on precaution cards located outside of patient room.
• Exercises good hand-washing techniques and personal hygiene. Prepares, disinfects, and covers equipment appropriately.
• Communicates effectively with patients, visitors, and staff and considerate of patient age, gender, culture, and stated preferences, while always maintaining patient privacy and respect. (Knock, introduce, and ask for permission before entering any patient room; provide patient a sheet for privacy and a blanket for comfort, etc.)
• Has advanced knowledge of responding promptly to requests, concerns, problems, and questions from physicians, staff, patients, and visitors. Notifies appropriate personnel upon arrival/departure of patient and/or miscellaneous items at unit/department while adhering to wearing a tracker.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Additional information

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications

• High school diploma or equivalent
• BLS Certification from the American Heart Association (AHA)
• Minimum 1 year of relevant experience required

Knowledge, Skills and Abilities

• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
• Teamwork: Ability to work collaboratively with others and contribute to a team environment.
• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
• Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

Additional information

This is a core job profile description and is not reflective of all duties that may be assigned to a specific position in each individual department. The above statements are intended to describe the general nature and primary responsibilities of this core job profile. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job.

Pay and benefits

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Job Status: Full time

Employee Type: Staff