Payments Manager, LATAM

About the role

Payments Strategy & Performance (LATAM) Own end-to-end payment performance across LATAM markets, including authorization rates, chargebacks, fraud, refunds, customer experience, and cost of payments. Use data and analytics to identify performance gaps, quantify impact, and prioritize improvement initiatives.

Payment Partner Management Manage strategic relationships with key payment partners across LATAM (acquirers, processors, gateways, networks, and local payment method providers) and eventually global ones. Lead commercial negotiations, contract renewals, incentive discussions, and ongoing partner governance. Drive accountability with partners through KPIs, SLAs, performance reviews, and escalation management.

Market Expansion & Localization Lead the launch, optimization, and scaling of local payment methods (e.g., domestic cards, bank transfers, real-time payments, installments). Partner with Product, Engineering, Risk, Legal, broader Finance and Compliance teams to ensure solutions are compliant, resilient, and customer-centric. Represent LATAM payments expertise in global initiatives and roadmap planning.

Partner closely with Risk and Chargeback teams to reduce fraud losses and chargeback exposure across LATAM. Support incident management, root-cause analysis, and remediation for payment-related issues. Stakeholder Collaboration & Communication Act as the primary LATAM payments point of contact for regional Stores, Sales, Finance, Engineering, and Customer Support teams.

Provide clear, concise updates to leadership on performance trends, risks, and opportunities. Drive alignment across global and regional stakeholders to deliver outcomes at scale.

Master's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 2+ years experience in financial analysis, accounting, controllership or finance, or related field OR Bachelor's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 4+ years experience in financial analysis, accounting, controllership or finance, or related field OR equivalent experience.

7+ years of experience in payments, financial services, fintech, e-commerce, or related domains. Hands-on experience with card payments, acquirers/processors, fraud management, and chargebacks. Experience managing external partners and negotiating commercial and contractual terms. Analytical skills with the ability to translate data into actionable insights.

Proven ability to lead complex, cross-functional initiatives in a global organization. Experience working with or within Latin American payment ecosystems. Experience launching or scaling local payment methods in emerging markets. Familiarity with regulatory and scheme requirements in LATAM markets. Experience working in largescale, matrixed technology organizations.

Comfort operating in ambiguous environments with competing priorities. Professional Proficiency in English, Spanish and Portuguese.