BCforward
Government & Public SectorDirect SmartRecruiters career site

Payroll Support CSRs

Location
Warrendale, PA · On-site
Job type
Full-time
Level
Mid-level
Education
High school diploma or equivalent
Listed
30 days ago

Skills & highlights for this role

  • payroll processing
  • Microsoft Excel
  • customer support
  • troubleshooting

Also useful

  • helpdesk

About the role

  • The role will be responsible for efficient service delivery of Payroll Issue Resolution for Kraft Heinz.
  • Respond to incoming inquiries, telephone and/or written, from customers.
  • Assists in training others, cross training and/or developing process knowledge.
  • Candidate should be available to work between 8 AM - 7 PM Central Time.
  • Competencies and Skills: Extensive prior Tier 1 support experience required

Fluent in English

  • Deductive reasoning, analytical, and problem-solving skills
  • Excellent written and verbal communication skills, ability to present complex data/credit issues to management
  • Focus on client and service mindset with a commitment to a high level of customer service
  • Ability to observe the need for changes/improvements in the processes
  • Ability to communicate clearly and concisely at all levels of the business
  • Must work with the highest level of trust, integrity, honesty and confidentiality
  • Ability to manage workload independently

Functional / Technical: Good Computer Proficiency

Experience with Microsoft Office suite (Word, Excel, PPT) including advanced MS Excel Skills

Ability to learn new applications/software systems effectively and efficiently

Minimum 1 year of customer service experience, helpdesk highly preferred

  • Experience troubleshooting processing issues
  • Additional Information: SR.IT Recruiter
  • Namratha Gandavarapu

About the Company

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 20 locations in North America as well as India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana.

Read the original posting

From BCforward's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.

How Rolev.ai helps with this application

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Common questions

Where is the Payroll Support CSRs job at BCforward located?

This Payroll Support CSRs position at BCforward is located in Warrendale, PA (On-site). Always check BCforward's application page for specific state eligibility or relocation policies.

What qualifications are required for Payroll Support CSRs at BCforward?

For the Payroll Support CSRs role, BCforward highlights a high school diploma or equivalent; experience with payroll processing, Microsoft Excel, customer support, troubleshooting. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.

How do I apply for the Payroll Support CSRs position at BCforward?

This listing links directly to BCforward's SmartRecruiters application page. You can apply directly on BCforward's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.

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