People Systems & Programs Specialist, Employee Relations

Introduction to the Team

Our Corporate Functions are made up of teams that support Expedia Group, including Employee Communications, Finance, Legal, People Team, Inclusion and Diversity, and Global Social Impact and Sustainability

The People Systems & Programs Specialist supports the Employee Relations (ER) team as a HRIS and systems expert. This role is primarily hands-on: managing and improving the systems and tools ER relies on (e.g., ServiceNow and Workday), auditing ER cases, SOPs, and processes for quality, consistency, and compliance. It is paired with minor project management to deliver the enhancements, process changes, and tool rollouts that come out of that work. The role handles highly confidential information and requires sound judgment and discretion.

In this role, you will

• Serve as the day-to-day HRIS and systems expert for Employee Relations, including ER case management in ServiceNow and employee data in Workday; troubleshoot issues, support users, and triage enhancement requests
• Audit ER cases on a recurring cadence for documentation completeness, process adherence, consistency, and policy compliance; document findings and drive corrective action to closure
• Audit and maintain ER SOPs, process maps, job aids, and knowledge articles so guidance is accurate, current, and consistently applied
• Safeguard the accuracy, confidentiality, and access controls of ER case records and related HRIS data
• Translate ER needs into clear requirements, partner with People Technology and platform teams, and lead testing (UAT) and validation of changes before release
• Build and maintain ER KPIs and dashboards (e.g., case volume, cycle time, quality, and trends) and turn the data into recommendations for ER leaders
• Lead small, well-defined projects and enhancements, including planning, milestone tracking, risk management, and status communication
• Coordinate rollout of new tools, features, and process updates, including training and communications for the ER team and partners
• Partner with ER Business Partners, People Operations, HR Business Partners, Enablement, and Legal as needed to prioritize improvements and keep stakeholders aligned

Experience and Qualifications

• Education: Bachelor's degree in Human Resources, Business Administration, Information Systems, or a related field (or equivalent work experience); Master's degree a plus
• Experience: 2+ years of experience (or 0-2 years with a Master's degree) in HRIS, People Operations, Employee Relations support, or HR systems roles
• HRIS and Systems Expertise: Hands-on experience with HR platforms such as Workday and ServiceNow, including configuration, troubleshooting, data accuracy, testing, or administration
• Audit and Quality: Experience auditing cases, SOPs, or records against defined standards and driving corrective action
• Reporting and Data Analysis: Ability to build and interpret KPIs, reports, and dashboards to identify trends and recommend improvements
• Project Management: Experience supporting or leading small, well-defined projects, including planning, tracking, and stakeholder updates (formal certification not required)
• Confidentiality and Judgment: Proven ability to handle sensitive employee information with discretion and integrity; familiarity with Employee Relations processes is a plus
• Communication and Stakeholder Management: Strong written and verbal communication, with the ability to explain technical concepts in plain language and work effectively with ER, HR, and technology partners

Additional information

The total cash range for this position in Seattle is $82,500.00 to $115,500.00. Employees in this role have the potential to increase their pay up to $132,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Pay and benefits

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience. Pay ranges may be modified in the future.

Benefits and perks

Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership.