Plumbing Dispatch
- Pay
- $22 – $26 per hour
- Location
- Brea, CA · On-site
- Job type
- Full-time
- Level
- Mid-level
- Experience
- 2+ years
- Listed
- 20 days ago
Skills & highlights for this role
- dispatching
- schedule optimization
- customer communication
- call center software
Also useful
- ServiceTitan
Stated benefits & perks
- Health
- Dental
- Vision
- 401k match
- Pto
About the role
*This position is in-office in the city of Brea, CA at our Service Champions Building on Columbia St
Work Schedule: Tuesday - Saturday Start Time: 10:00am This shift will tend to end around 7:00 pm. Saturday Start time: 8:00am. The shift will tend to end around 5:00 Pm
Job Overview
Are you a master of multitasking with a knack for communication? Do you thrive in fast-paced environments where every second counts? Join Service Champions as a Dispatcher for the Plumbing department and play a crucial role in ensuring our customers' homes are serviced promptly. As a Dispatcher, you will be the central communication hub between our customers, field technicians, and various areas of the business operations team.
Key Responsibilities
- Coordinating Service Requests: Efficiently schedule and dispatch service calls to field technicians.
- Communication Point: Act as the main point of contact for field teams, customers, and management.
- Problem-solving: Address customer inquiries and resolve issues promptly to ensure customer satisfaction.
- Monitor and Adjust Schedules: Monitor schedules closely and make real-time adjustments to optimize operations.
- Record-Keeping: Maintain accurate records of service requests, schedules, and any incidents.
- Emergency Response: Coordinate emergency response efforts when necessary.
- Resource Allocation: Ensure efficient allocation of resources to meet operational demands.
- Collaboration: Work closely with other departments to streamline processes and improve service delivery.
Qualifications & Requirements
- 2+ years of dispatching experience.
- Excellent verbal and written communication skills.
- HVAC or Plumbing Dispatch industry experience is preferred.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Proficiency in basic computer applications and call center software. Service Titan experience is a plus.
Benefits
- Health insurance: Comprehensive medical, dental, and vision coverage.
- Retirement plan: 401(k) with company match.
- Paid time off: Generous vacation, holidays, and sick leave.
- Training and development: Ongoing opportunities for professional growth and advancement.
- Company culture: A supportive, inclusive, and dynamic work environment focusing on teamwork and employee satisfaction.
Work Environment
- This position operates in an office environment and requires the ability to remain in a stationary position for extended periods of time.
- Frequently operates a computer and other standard office equipment.
- Occasionally moves items up to 20 pounds.
- Ability to communicate and exchange accurate information with internal and external stakeholders is required.
- Must be able to work under centrally controlled LED lighting.
#SCC
About Service Champions
A career with Service Champions can change your life. Recognized as one of Orange County's top places to work, many of our employees have shared that they love working here and the success it has brought them.
You can be proud to be a part of Service Champions. We are a nationally recognized residential heating and air conditioning company that serves Southern California homeowners. Because our clients love our service and friendliness, we continue to grow at a rapid pace, which means terrific opportunities for people with a great attitude and a heart for service.
Equal opportunity and legal notices
Reasonable accommodations may be made to perform essential functions.
We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.
Additionally, we will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
From Service Champions's careers page, first listed on Rolev.ai on October 20, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Plumbing Dispatch role at Service Champions, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
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Common questions
What is the salary for the Plumbing Dispatch role at Service Champions?
The Plumbing Dispatch posting at Service Champions states compensation of $22 – $26 per hour. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Service Champions's official career site.
Where is the Plumbing Dispatch job at Service Champions located?
This Plumbing Dispatch position at Service Champions is located in Brea, CA (On-site). Always check Service Champions's application page for specific state eligibility or relocation policies.
What qualifications are required for Plumbing Dispatch at Service Champions?
For the Plumbing Dispatch role, Service Champions highlights 2+ years of relevant experience; experience with dispatching, schedule optimization, customer communication, call center software. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Plumbing Dispatch position at Service Champions?
This listing links directly to Service Champions's Greenhouse application page. You can apply directly on Service Champions's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.