Plumbing Service Technician

About the Role

The Plumbing Technician is responsible for diagnosing, repairing, maintaining, and installing plumbing systems and pumps in commercial and industrial settings. This role requires expertise in troubleshooting system issues, performing preventive maintenance, and ensuring all work meets industry standards and safety regulations.

The technician will interact directly with customers, providing professional service and recommendations for system improvements. Additionally, they will maintain accurate documentation, manage truck inventory, and participate in ongoing training to stay current with industry advancements.

This position requires strong problem-solving skills, adherence to safety protocols, and the ability to respond to emergency service calls as needed.

Key Responsibilities

• Service & Repairs: Diagnose and repair plumbing systems and pumps, identify additional issues, and communicate findings to customers.
• Installation: Install plumbing systems and components per manufacturer specifications and company standards, ensuring proper operation.
• Maintenance: Conduct routine inspections, preventive maintenance, and system performance checks.
• Customer Interaction: Provide professional communication, educate customers on maintenance, and offer recommendations.
• Safety & Compliance: Follow OSHA regulations, adhere to plumbing codes, and participate in safety training.
• Documentation: Maintain accurate records of service calls, installations, and inventory levels.
• Emergency Response: Handle urgent service calls, including nights and weekends, and work in various challenging environments.
• Leadership & Training: Mentor junior technicians and support SOP development for plumbing services.

Qualifications & Experience

• High school diploma or GED; technical training or apprenticeship preferred.
• Journeyman or Master Plumber license (as required by location).
• OSHA 10 certification required; additional certifications preferred.
• 3-5+ years of plumbing experience in commercial or industrial settings.
• Knowledge of plumbing systems, blueprints, and local codes.
• Proficiency with plumbing tools and troubleshooting techniques.
• Valid driver's license, clean driving record, and ability to pass a background check and drug screening.

Physical Requirements

• Ability to lift 75+ lbs, work in confined spaces, and endure physical demands such as climbing, bending, and kneeling.
• Comfortable working in various environments, including outdoors and at heights.
• Must wear required PPE when necessary.

Schedule & Expectations

• Willingness to work overtime, weekends, and participate in on-call rotations.
• Maintain professionalism, ethical standards, and a customer-focused approach.