Premium Creator Account Manager

About the Role

Playbook works with a group of high-value, long-tenured creators whose relationships predate our current processes. These accounts are complex, trust-based, and critical to the business. We need someone to own them fully - a right hand who will be trained deeply, knows every nuance, and can manage these creators at the highest level without needing to be told twice.

This is a grind-it-out, detail-obsessed role. The right person loves being in the weeds, has no conflicting priorities, and is fully committed to this creator cohort.

What You'll Do

• Be the right hand to our Head of Creator Management - you will be trained by them, work with them to optimize workflows and build relationships with their portfolio of creators.
• Long term - manage a focused portfolio of legacy, high-touch creators who require a personalized, relationship-first approach
• Serve as the primary point of contact for these creators - handle inbound, proactively reach out, and anticipate their needs
• Shadow and be trained directly by the current relationship owner; absorb every nuance of these accounts
• Coordinate with internal teams (product, marketing, ops) on behalf of these creators
• Maintain detailed records of relationship history, preferences, and ongoing commitments
• Flag risks, blockers, or opportunities early - nothing should fall through the cracks

Who You Are

• You are expected to be an expert on growing creator business
• Someone who is deeply immersed in the creator space and confident in creator monetization strategies
• Obsessively organized and reliable - you follow up, follow through, and don't let things slip
• A relationship-builder at heart - you enjoy getting to know people deeply and being genuinely useful to them
• Comfortable with ambiguity and able to operate independently once trained - you are a driver
• Someone who finds satisfaction in execution and relationship management
• Previous experience in account management, creator management, talent management, or a similar client-facing role

Why This Role Matters

• These creator relationships represent significant revenue and brand trust for Playbook.
• This hire ensures continuity, protects those relationships, and frees up senior leadership to focus on growth.
• This is a mission-critical role, not a support role.