Principal Coordinator, Leave Management

About the role

The Leave Management team is seeking a Principal Coordinator to join our team.

As The Principal Coordinator, Leave Management, you will perform a wide variety of Leave Management activities including updating key transactions into the HR processing system, answering and managing a high volume of work in Sales Force, ensuring all documentation and system updates are accurate and meet regulatory requirements all with a focus on providing an exceptional associate experience.

A successful candidate would offer and implement process improvements to drive efficiencies, compliance adherence and the associate experience. Additional support in auditing, testing and reporting to meet SLA’s.

Responsible for the documentation of Leave in all HR systems. Prioritizes work from external HR vendors and fulfills ad hoc HR requests. Communicates/partners with associates on leave about policy and pay issues.

Regular, on-site attendance; at least 3 days per week is required for this role, and overtime may be required as business needs dictate.

General Responsibilities

• Ensuring accurate data entry of Associate and vendor information
• Triaging and routing Associate inquiries through ticketing system
• Working with vendors to monitor administration of Leave and Accommodation benefits
• Perform a variety of regularly scheduled and ad-hoc audits of leave management data to maintain compliance with established standards.
• Provide additional information and guidance to associates with questions concerning their leave management options

Skills

• Strong verbal and written communication skills
• Strong problem-solving skills
• Exceptional customer experience skills,
• Guides the successful completion of major projects and may function in a project leadership role

Basic Qualifications/ Experience

• High School Diploma, GED or equivalent certification
• At least 1 year of accounting experience or 1 year of payroll experience or 1 year of benefits experience or a combination

Preferred Qualifications

• Associate degree or military experience
• 1+ years experience with Workday HR System
• 1+ years experience with case management systems
• 1+ years of experience with leave programs

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Richmond, VA: $56,800 - $64,800 for Principal HR Coordinator

Pay and benefits

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).