Product Instructor - Food Production & Healthcare

Job Summary / Purpose

The Product Instructor career track includes individual contributors who design, develop, deliver, and improve training for Illumia's clients, partners, and employees. They create and maintain learning materials, align curricula with product releases using our standard instructional design process (ADDIE), evaluate feedback, provide post-training support, and manage required documentation and metrics.

Who will you work with

External customers; internal customers including Support, Implementation, and Product Management; and - at Senior level and above - peer instructors in mentoring and coaching relationships.

Key Responsibilities and Duties

• Facilitates instructor-led training (in-person and virtual) for clients, partners, and employees, adapting delivery to audience skill level and learning style.
• Develops and maintains training materials, job aids, guides, courseware, and e-learning content in line with current product capabilities and organizational standards.
• Collaborates with Product Management and Engineering to keep training curricula aligned with new features and releases.
• Gathers and analyzes participant feedback to continuously improve training programs.
• Provides post-training support and stays current with product updates, industry trends, and instructional best practices.
• Maintains accurate training documentation, logistics, and personal metrics.

Required Qualifications

• Education: Bachelor's or associate degree, or equivalent relevant experience.
• Experience: Minimum 3 years developing and presenting technical/application training to adult learners, or similar experience; requirements scale with level, from foundational instructional experience at the Product Instructor level to enterprise-wide strategic influence at the principal level.
• Skills: Strong writing, communication, and presentation skills; good time management and organization; strong customer service orientation; comfort with Microsoft Outlook, Word, Excel, PowerPoint, and standard LMS/e-learning tools.

Preferred Qualifications

• Formal education or certification in instructional design, adult learning, or professional development.
• Industry experience in education technology, healthcare, or business campus solutions.
• Experience designing enterprise-level or certification-track curricula (Advisory and Principal levels).

Essential Functions of the job

The duties and responsibilities described in this job description are intended to represent the essential functions of the position as defined under applicable federal, state, and local labor laws, including the Americans with Disabilities Act (ADA). These functions are the fundamental job duties required for successful performance.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties may be added, removed, or modified at any time in accordance with business needs and applicable law.

What is good to know

Travel requirements vary by product supported, ranging from approximately 4 days per year to 15 days per month. Additional onsite attendance may be required in accordance with the company's in-office work policy.

Competencies and Behaviors

• Designs effective learning solutions using adult-learning principles.
• Facilitates engaging, audience-focused training.
• Translates product expertise into practical learning experiences.
• Collaborates, takes ownership, and continuously improves outcomes.

Our leaders are Humble, Hungry, and Smart.

• Humble: The right leaders for Illumia don't need to own the spotlight - they share credit, define success collectively, and are quick to elevate the contributions of others. This is a company that still writes its story. The leaders who thrive here find energy in building something together, not in being recognized as the smartest person in the room.
• Hungry: We are not looking for caretakers. We are looking for leaders who are restless about what's possible, self-motivated to close the gap between where we are today and where we need to be, and who are already thinking about the next opportunity before anyone asks.
• Smart: At Illumia, our leaders must operate across a complex, distributed organization spanning multiple product lines, two legacy cultures, and thousands of customers with competing priorities. Technical skills matter, but the ability to read a room, build trust across functions, and bring people along is what separates a great leader from one who burns the organization out.

Additional information

This position is classified as exempt under the Fair Labor Standards Act (FLSA) and applicable state wage-and-hour laws.

What you get when you join our team

• Flexible time off to include paid holidays and volunteer time.
• Robust health, dental, and vision insurance plans on your first day of employment.
• Comprehensive employee assistance program (EAP).
• Employer-paid life insurance/AD&D/short-term and long-term disability insurance.
• Flexible spending account (FSA) or health savings account (HSA).
• Matched 401(k).
• Employee stock purchase plan.

• Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.
• Your personal information will be handled in accordance with Illumia's Candidate Privacy Notice