Product Operations Coordinator

About the Role

As a Records Acquisition Specialist, you will support insurance customers by researching, obtaining, and maintaining police records and related documentation. You will work with internal and external resources, including law enforcement agencies, to help ensure records are accurate, complete, and delivered in accordance with company standards. This role is onsite five days per week and offers the opportunity to contribute to a collaborative, production-focused environment.

Responsibilities

• Research and review requests and police records information from websites and various internal and external databases.
• Fulfill, edit, and modify requests for police records to ensure compliance with company standards and completeness of orders for product delivery.
• Perform additional research as required to meet customer expectations.
• Meet and exceed established departmental goals for productivity and accuracy.
• Conduct outgoing calls to agencies regarding requests.
• Review, compile, acquire, organize, and maintain records.
• Apply an understanding of records procurement processes for insurance purposes.
• Support the delivery of high-quality customer outcomes through accurate record management.

Requirements

• Customer service skills with a focus on creating, maintaining, and enhancing customer relationships.
• Experience in Criminal Justice, Insurance Claims, Call Center environments, and/or police departments. (Preferred not required)
• Ability to use Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.
• Ability to learn quickly and thrive in a production-based environment.
• Excellent oral and written communication skills.
• High school diploma required.
• Ability to collaborate with cross-functional teams to deliver exceptional customer service and support.
• Salesforce knowledge is a plus.

Pay and benefits

U.S. National Base Pay Range: $33,500 - $55,700. Geographic differentials may apply in some locations to better reflect local market rates.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact.

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.

Please read our Candidate Privacy Policy.