Product Specialist

About the Role

We're hiring a Product Specialist to sit at the heart of customer support and product quality. You’ll respond to live support requests, investigate bugs in real time, and work closely with engineering and product to ensure issues are resolved quickly and clearly.

You’ll play a key role in keeping our customers unblocked, and helping our team stay fast, focused, and close to user pain.

You Will

• Respond to incoming support tickets and product questions (Intercom, Slack, email)
• Investigate live issues, replicate bugs, and gather technical details
• Create well-scoped bug reports with context, repro steps, and priority guidance
• Partner with engineering and product to coordinate resolution and track progress
• Follow up with users once fixes or workarounds are in place
• Maintain clean documentation, internal tools, and support workflows (Linear, Notion, etc.)
• Spot recurring themes in feedback and flag insights to product leadership

You Have

• Have 2-4+ years of experience in support engineering, product ops, or customer support at a SaaS company
• Are a clear and calm communicator, especially when customers are blocked
• Are curious and scrappy -- you dig into bugs, run tests, and clarify edge cases
• Can balance fast response times with thoughtful root cause analysis
• Are organized, proactive, and comfortable coordinating across functions
• Are based in SF or open to relocating (in-office 5 days/week)

Nice to Haves

• Prior experience in AI, SaaS, or recruiting tech
• Technical / product manager background
• Experience with tools like Linear, Notion, Intercom, HubSpot, or PostHog
• Ability to write internal documentation, create bug tickets, or support triage automation

Benefits

Perks & Benefits for all Full Time Employees:

• Top-of-market compensation with meaningful equity, because everyone should share in our success.
• Daily meals provided: breakfast catering, lunch order via DoorDash corporate, and for those who like to work late, dinner if staying after 7pm

For US Employees

• Comprehensive healthcare with 100% employer-paid medical coverage for employees (PPO Platinum plan with $0 deductible). 90% employer contribution for dependents. Dental & Vision: 90% employer covered; 85% for dependents.
• $2,000 annual wellness stipend to support your physical, mental, and financial well-being.
• $300/month commuting stipend to help cover the cost of getting to and from the office.

For UK Employees

• Comprehensive private medical insurance with £0 excess, full outpatient cover, comprehensive cancer care, mental health treatment, and 24/7 GP access.
• £1,500 annual wellness stipend to support your physical, mental, and financial well-being
• £3,500/year commuting stipend to help cover the cost of getting to and from the office.