Product Support Specialist
- Pay
- $80,000 – $100,000 per year
- Location
- Kennewick, WA (Remote)
- Job type
- Full-time
- Level
- Mid-level
- Experience
- 2+ years
- Education
- Associate degree
- Listed
- 30 days ago
Skills & highlights for this role
- RPSGT
- EEG Technologist (REEGT)
- CNIM
- technical troubleshooting
- Citrix
- WAN/LAN networking
- server administration
Also useful
- CAAHEP
- virtual environments
- storage systems
Position Summary
As a Product Support Specialist at Cadwell, you'll be the expert our customers turn to when they need help getting the most out of their medical devices. You'll provide technical support via phone and remote assistance tools. You'll be part of weekend support coverage and an on-call rotation for after-hours escalations. If you love solving complex problems, thrive in a fast-paced environment, and want to make a real difference in healthcare - this role is for you.
Key Duties / Responsibilities
- Be the go-to resource for customers, guiding them through product operation, configuration, and best practices
- Troubleshoot hardware, software, and networking issues with confidence and efficiency
- Deliver timely, clear solutions and follow up proactively to ensure customer satisfaction
- Build deep expertise across the full Cadwell product line
- Participate in weekend support rotation and an on-call rotation for after-hours escalations
- Take on additional responsibilities as the team and business evolve
Education / Experience
- Associate degree in a related field, or 2+ years of relevant experience in clinical neurophysiology, IT, or biomedical technology
- Associate's or Bachelor's degree in Polysomnographic Technology or Electroencephalograph Technology from a CAAHEP-accredited program (preferred)
- Active credentials as a Registered Polysomnographic Technologist (RPSGT), EEG Technologist (REEGT), and/or Certified in Neurophysiologic Intraoperative Monitoring (CNIM) (a plus)
- At least 1 year of clinical experience as a sleep/EEG technician, or 2+ years in help desk or network support (preferred)
Skills & Strengths / Physical Requirements & Working Conditions
- Solid computer proficiency, including familiarity with software platforms, networking, and hardware
- Working knowledge of servers, virtual environments, WAN/LAN topologies, Citrix, and storage systems (a plus)
- Strong communicator - comfortable explaining technical concepts clearly in writing and over the phone
- Customer-first mindset: empathetic, professional, and skilled at building lasting relationships
- Sharp analytical thinker who can assess problems quickly and deliver practical solutions
- Physically able to perform the duties of the role, including lifting and carrying up to 20 lbs
*Time Zone Requirement
Must be located in PST
Pay and benefits
Salary Range $80,000—$100,000 USD
Why Cadwell
- Work on products that directly impact patient care in clinical neurophysiology and sleep medicine
- Flexible location - headquarters in Kennewick, WA or fully remote
- Join a collaborative, mission-driven team that invests in your growth
Equal opportunity and legal notices
Cadwell Industries, Inc. is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources Department at.
From Cadwell's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
What is the salary for the Product Support Specialist role at Cadwell?
The Product Support Specialist posting at Cadwell states compensation of $80,000 – $100,000 per year. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Cadwell's official career site.
Where is the Product Support Specialist job at Cadwell located?
Yes, this Product Support Specialist opening at Cadwell is listed as Kennewick, WA (Remote). Always check Cadwell's application page for specific state eligibility or relocation policies.
What qualifications are required for Product Support Specialist at Cadwell?
For the Product Support Specialist role, Cadwell highlights 2+ years of relevant experience; a associate degree; experience with technical troubleshooting, Citrix, WAN/LAN networking, server administration. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Product Support Specialist position at Cadwell?
This listing links directly to Cadwell's Greenhouse application page. You can apply directly on Cadwell's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.