Production Operations Manager - (On-Site)

Responsibilities

• Manage departmental expenses (commodities, labor, discretionary spending, etc.), preparing business cases as required for capital expenditures
• Establish, communicate, and revise departmental and individual KPIs
• Provide performance feedback and guide talent development of direct reports and team members through regular and frequent feedback
• Responsible for maximizing Client Mail equipment utilization by ensuring that all machines are kept running and work is prioritized appropriately
• Maintain current knowledge of high-speed insertion and manual insertion and relevant technologies used within other Broadridge locations and within the industry
• Develop solid technical knowledge of all Client Mail equipment along with a solid understanding of the functions of all other departments (including their capabilities, limitations, capacities, etc.)
• Maintains current industry knowledge of USPS regulations and ensures that all work is inserted in accordance of postal requirements
• Provides staff with performance feedback on a regular basis, ensuring that all performance is thoroughly and accurately documented
• Effectively deals with personnel related issues, ensuring that all assigned staff are effectively managed, motivating staff to create a highly engaging workforce
• Ensure that multiple backups are available to support each function with Client Mail Insertion and Manual Distribution

Qualifications

• Associate or bachelor’s degree (Business Management, or a related field) preferred, or equivalent experience - 2-5 years of experience managing people leaders in a high-paced environment, with 1-2 years of relevant print/mail, production or manufacturing experience preferred
• Strong critical thinking skills with the ability to think on your feet; creative problem-solving skills and high attention to detail, making sure output is up to our clients' high quality standards
• Experience with capacity planning and budget management
• Flexibility required for non-standard hours during peak production periods and potential critical client or facility events, including weekend and holidays
• Strong leadership presence and self-starter initiative: inspiring teams and driving progress in a high-pressure, fast-changing environment
• Proven track record of operational excellence: implementing and meeting KPIs, improving workflows, and building/developing high-performing teams
• Excellent verbal and written communication skills: effectively communicating with vendors, staff, and management at all seniority levels
• Solid organizational skills: effectively managing multiple priorities simultaneously, working under tight deadlines and pressure.
• Working knowledge of Microsoft Office, specifically Excel, including knowledge of pivot tables, advanced formulas, file linking, charts/graphs, etc.
• Must be able to travel occasionally to attend trade shows, or internal/external site visits

Additional information

The work hours are Mid Shift: Monday - Friday 12:00 PM - 8:00 PM, with some flexibility required during training and peak times.

Pay and benefits

The salary range for this position is $70,000 - $75,000 annual base, with a shift differential. Eligible for annual bonus. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.

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We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.

Use of AI in Hiring

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

US applicants: Click here to view the EEOC "Know Your Rights" poster.