Program Management Support Lead (PMO Lead) (5769)

Essential Duties & Responsibilities

• Lead the ARES PMO support function and coordinate the work of PMO personnel and embedded Value Stream Analysts.
• Partner with the Government Program Manager to establish and continuously improve a lightweight ARES management system that provides reliable visibility into:
• Demand, intake, priorities, and backlog health;
• Work in progress, delivery flow, and delivery forecasts;
• Capacity, operational workload, and development-versus-operations tradeoffs;
• Risks, dependencies, blockers, decisions, and escalation needs;
• Integrated roadmaps, customer commitments, and strategic outcomes.
• Establish and maintain a practical operating cadence for integrated program reviews, backlog and flow reviews, roadmap synchronization, risk/dependency review, and decision tracking.
• Implement and maintain common Jira and Confluence structures, workflows, data definitions, dashboards, and documentation practices that support program management needs while minimizing administrative burden on delivery teams.
• Ensure Jira, ITSM, and related management data are sufficiently complete and reliable to support trend analysis, capacity decisions, contractual reporting, and leadership decision support.
• Develop executive-ready management products, including integrated roadmap views, portfolio health assessments, decision briefs, risk summaries, delivery updates, and contractual deliverables.
• Support the Government-led intake and triage process by coordinating demand capture, initial analysis, estimation inputs, routing, decision documentation, and status communication.
• Coordinate with Product Managers, Value Stream Analysts, technical leads, platform personnel, customer-enablement personnel, and external partners to identify cross-team dependencies, resource conflicts, delivery risks, and decisions requiring Government attention
• Support proportionate management of sustained mission services, including visibility into operational workload, critical service conditions, critical-period readiness, release impacts, customer commitments, and continuity risks.
• Manage PMO documentation, including program schedules, integrated roadmaps, risk and dependency registers, decision records, meeting outcomes, management dashboards, and required program-management deliverables.
• Identify opportunities to simplify processes, improve data quality, reduce reporting friction, and strengthen management decision quality.

Required Skills & Experience

• Bachelor's degree in a related field.
• Current Active Secret Clearance.
• 8+ years of progressively responsible experience supporting program, portfolio, project, product-delivery, or PMO functions in a complex technical environment.
• 5+ years in a PMO leadership, delivery-management, portfolio-management, or equivalent senior coordination role.
• Demonstrated experience establishing or maturing PMO, delivery-management, portfolio-management, or integrated planning functions within an active operational environment.
• Experience designing and implementing lightweight governance, integrated planning, demand management, risk/dependency management, capacity visibility, and executive decision support.
• Hands-on proficiency with program and project management tools such as Jira, Confluence, and reporting tools.
• Experience with enterprise data, analytics, software delivery, IT platforms, digital transformation, or technology-enabled business operations.
• Demonstrated success leading through influence across technical, functional, customer, and executive stakeholders.
• Strong change-management instincts and experience moving a workforce from informal coordination to more visible, disciplined execution.
• Demonstrated ability to analyze work-management data and translate it into clear, decision-ready insights on demand, flow, capacity, delivery risk, and operational workload.
• Experience leading and coordinating geographically or functionally distributed support personnel.
• Strong written and verbal communication skills, including preparation of executive briefings, decision papers, program reviews, and management reports.
• Demonstrated ability to work independently, build trust across diverse stakeholders, and bring structure to ambiguous, evolving environments.

Desired Skills & Experience

• Experience supporting Army, DoW, or other Federal digital, data, analytics, financial-management, logistics, or enterprise IT programs.
• Experience with Kanban, Lean portfolio management, Agile delivery management, IT service management, or product operations.
• Experience supporting data-product, data-pipeline, dashboard, platform, or enterprise-service delivery.
• Experience developing integrated roadmaps, managing external dependencies, and supporting senior-leader decision forums.
• Experience working in a hybrid environment that requires on-site collaboration with Government and contractor personnel.
• Enterprise IT service management, product operations, platform operations, or service-delivery management.
• PMP, PgMP, PMI-ACP, ITIL, Scrum, Kanban, or comparable certification.
• Application Deadline: November 30, 2026
• #CJPOST
• #LI-onsite

Pay and benefits

The SMX salary determination process takes into account a number of factors, including but not limited to, geographic location, Federal Government contract labor categories, relevant prior work experience, specific skills, education and certifications. At SMX, one of our Core Values is to Invest in Our People so we offer a competitive mix of compensation, learning & development opportunities, and benefits. Some key components of our robust benefits include health insurance, paid leave, and retirement.

The proposed salary for this position is: $118,800 - $190,000 USD

At SMX®, we are a team of technical and domain experts dedicated to enabling your mission. From priority national security initiatives for the DoD to highly assured and compliant solutions for healthcare, we understand that digital transformation is key to your future success.

We share your vision for the future and strive to accelerate your impact on the world. We bring both cutting edge technology and an expansive view of what's possible to every engagement. Our delivery model and unique approaches harness our deep technical and domain knowledge, providing forward-looking insights and practical solutions to power secure mission acceleration.

SMX is an Equal Opportunity employer including disabilities and veterans.

Selected applicant may be subject to a background investigation and/or education verification.

SMX does not sponsor a new applicant for employment authorization or immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).