Program Manager

About the role

Location: Washington, DC (CA/PPT Headquarters, SA-17, 600 19th Street NW)

Work Arrangement: On-site (telework only as identified and approved by CA/PPT)

Type: Full-Time

Clearance: Active SECRET security clearance; Department of State building pass required

Travel: Occasional travel to CA/PPT agencies and regional offices

Status: Contingent Upon Award

Job Summary

We are seeking six highly qualified professionals for the Program Manager role to support the U.S. Department of State, Bureau of Consular Affairs, Passport Services Directorate (CA/PPT).

CA/PPT directs a nationwide network of 29 passport agencies and centers and nearly 8,000 acceptance facilities that issue approximately 20 million passports each year, and is strengthening its headquarters operations through ISO 9001 quality management and Scaled Agile (SAFe) practices.

Program Managers manage Kymber staff assigned to clusters of CA/PPT offices, planning, executing, and monitoring tasks from inception to completion within timelines, budgets, and quality standards. This is a Key Personnel position under the contract.

Responsibilities and Duties

• Plan, execute, and monitor tasks from inception to completion, ensuring adherence to timelines, budgets, and quality standards.
• Apply Quality Management System principles and ISO 9001 standards to all assigned work.
• Identify potential risks and develop mitigation strategies to ensure successful task outcomes.
• Collaborate with cross-functional teams, CA/PPT office leadership, and stakeholders to define task objectives and deliverables.
• Assign contractor schedules, review work discrepancies, supervise contractor personnel, and communicate organizational policies, purposes, and goals.
• Lead continuous service-delivery improvement toward more efficient capabilities and performance.
• Contribute office-level results, root causes, and 30-60-90-day plans to the Monthly Progress Report.

Qualifications and Skills

• Minimum education: Master's degree in a related field (12 years of relevant experience may be substituted for the degree).
• Minimum experience: 8 years of specific experience as a Program Manager.
• Required certification: Project Management Professional (PMP).
• Robust understanding of Quality Management Systems and demonstrated proficiency adhering to ISO 9001 standards.
• Strong focus on risk management and fostering innovation; experience supervising multidisciplinary staff.
• Proficiency with Microsoft Project, Visio, and Power BI.
• Proficiency with Microsoft Office, including Outlook, Teams, Word, PowerPoint, Excel, and SharePoint, and ability to prepare written products in accordance with the Department of State writing guide.
• Active SECRET security clearance (or ability to obtain one prior to start) and ability to obtain a Department of State building pass; Moderate Risk Public Trust investigation may be required for designated positions.

Benefits and Perks

• Medical, Vision, and Dental Plans
• Paid Holiday and Personal Time Off
• 401K plan
• Short-term disability, Long-term, and Life Insurance
• Education and Training Assistance Program
• Incentive Plans and Referral Bonuses
• Employee Assistance Programs