Program Manager

The Role

As a Program Manager at Surge, you'll lead initiatives that directly impact our products and our customers. You'll collaborate closely with engineering and operations teams’ to solve our most complex challenges.

In this role, you will own execution, driving coordination and collaboration across multiple teams. Your primary focus will be on ensuring tight coordination on project deliverables through the life of a program, driving repeatable processes that makes cross-functional work faster, more efficient, and more enjoyable.

What You’ll Do

• Establish and expand scalable systems, products, and processes to enhance customer support and value delivery, coordinating with engineering to implement necessary features.
• Gather and leverage data-driven insights to improve customer models and our ability to consistently enhance their performance.
• Contribute to cross-functional coordination and planning for complex projects.
• Collaborate with colleagues across the company to define, scope, and sequence major programs to scale our business.
• Provide clear and transparent updates to stakeholders.

What We’re Looking for

• 2+ years of experience in program management or related roles within high-performing product companies, with a proven track record of navigating ambiguity and executing complex projects.
• Have exceptional interpersonal and communication skills, enabling you to influence without authority and build cross-organizational support.
• Have a high threshold for navigating ambiguity and ability to balance strategic priorities with rapid, high-quality execution.
• Thrive in fast-paced, scaling environments with the ability to bring order to chaos.
• Deep interest in AI systems (direct AI/ML experience valued but not required).