Program Operations

About the role

• Job Title: Program Operations
• Job Category: Project and Program Management
• Time Type: Full time
• Minimum Clearance Required to Start: Top Secret
• Employee Type: Regular
• Percentage of Travel Required: Up to 10%
• Type of Travel: Local

The Opportunity

Responsible for driving operational excellence across the Program Management Office (PMO) by providing leadership in business operations, vendor management, process optimization, governance, reporting, and cross-functional coordination.

This role serves as a key operational partner to PMO leadership, ensuring program resources, vendor performance, operational processes, and performance metrics are aligned to organizational objectives. The successful candidate will support PMO decision-making through operational reporting, KPI management, dashboard development, resource planning, cost and schedule visibility, and vendor performance oversight.

This position works closely with PMO leadership, vendors, and cross-functional stakeholders to improve operational efficiency, manage risk, and support successful program execution.

Responsibilities

• Develop, implement, and continuously improve PMO standards, procedures, workflows, and operational best practices.
• Support portfolio management activities, including project intake, prioritization, status reporting, and resource planning.
• Create and maintain executive dashboards, performance metrics, and Key Performance Indicators (KPIs) to measure organizational and program effectiveness.
• Monitor project, program, and operational health metrics, identifying risks, issues, trends, and opportunities for improvement.
• Coordinate cross-functional operational activities to ensure alignment between business objectives, project execution, and organizational priorities.
• Facilitate governance reviews, operational reviews, and leadership reporting cadence.
• Build and maintain strategic relationships with key vendors, suppliers, and service providers.
• Serve as the primary point of contact for vendor-related escalations, performance discussions, and operational coordination.
• Partner with vendors to identify opportunities for improved service delivery, innovation, operational efficiency, and cost optimization.
• Support vendor selection, evaluation, onboarding, and contract administration processes.
• Develop sourcing and vendor engagement strategies that align with organizational goals and operational requirements.
• Ensure vendor compliance with contractual obligations, regulatory requirements, and organizational standards.
• Identify, assess, and mitigate operational, vendor-related, and program execution risks.
• Analyze operational, financial, resource, and vendor performance data to support informed decision-making.
• Support labor planning, resource forecasting, and operational planning activities to ensure alignment with program objectives.
• Prepare and deliver presentations, reports, dashboards, and business reviews for PMO leadership and executive stakeholders.
• Facilitate cross-functional meetings, workshops, and governance forums to promote collaboration and alignment.
• Communicate operational performance, vendor updates, risks, issues, and recommendations to leadership and key stakeholders.
• Support strategic planning efforts and execution of organizational objectives through operational insights and recommendations.
• Utilize ERP and enterprise business systems to support operational reporting, resource visibility, vendor management, and business operations activities.

Qualifications

Required

• Bachelor's degree in Business Administration, Operations Management, Project Management, Supply Chain Management, or a related field. Additional relevant experience may be considered in lieu of degree requirements.
• Minimum 5 years of experience in operations management, PMO operations, program management support, business operations, vendor management, or related disciplines.
• Demonstrated experience supporting PMO governance, portfolio management, operational reporting, or business operations functions.
• Experience managing vendor relationships, supplier performance, contract administration, and service delivery oversight.
• Strong analytical, organizational, and problem-solving skills with the ability to interpret operational and financial data.
• Experience developing and tracking KPIs, dashboards, scorecards, and operational performance metrics.
• Experience supporting cost, schedule, resource, or operational performance reporting.
• Experience working with ERP or enterprise business systems to support operational processes, reporting, resource planning, or vendor management activities.
• Proficiency with Microsoft Office Suite, including advanced Excel, PowerPoint, Word, Outlook, and collaboration tools.
• Strong presentation, communication, and stakeholder management skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Strong attention to detail.
• Active Top Secret clearance with the ability to maintain clearance eligibility.

Desired

• Experience developing executive-level operational dashboards and reporting packages.
• Experience supporting firm-fixed-price programs or complex operational environments.
• Experience with vendor scorecards, supplier performance management, SLA management, or operational governance reviews.
• What You Can Expect:

• A culture of integrity.
• At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
• An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

• A focus on continuous growth.
• Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Pay Range

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is

$78,700 - $165,200