Program Support Assistant

About the role

At Brookshire Grocery Company (BGC), we're not just about business-we're about building a community where you can thrive. Based in Tyler, Texas, BGC is home to five unique banners-Brookshire's Grocery Company, Super 1 Foods, Spring Market, Fresh by Brookshire's, and Reasor's-operating over 215 + stores across Texas, Louisiana, Arkansas, and Oklahoma.

We're all about creating a workplace where you can thrive. At BGC, you matter, your contributions are celebrated, and your future is unlimited. Whether you're launching your career or ready to level up, you'll find a supportive team, endless growth opportunities, and a chance to make an impact.

Here's what sets us apart

• Wellness that works for you: Comprehensive medical, vision, dental, and prescription coverage.
• Flexibility and freedom: Paid time off to relax, recharge, and enjoy life.
• Ownership that empowers: 401(k) plan to help you build a solid future that the Company contributes to.
• Savings for your lifestyle: Exclusive employee discounts on the things you need most.
• Investing in your dreams: Scholarships and educational support to fuel your growth.
• Adventure awaits: Access to a 205-acre outdoor recreation area for unwinding, connecting, and having fun.

When you join BGC, you're not just starting a job-you're becoming part of something bigger. We're here to support your goals, inspire your journey, and celebrate your wins.

Job Summary

Utilizes creativity and technical skill to plan and decorate bakery products. Assists with day-to-day bakery operations and promotes customer service.

Essential Duties and Responsibilities

• Prepares, ices, and decorates cakes and other baked goods for display or customer requests.
• Traces and copies drawings onto cakes by using a template or making free-hand sketches.
• Identifies, matches, and blends icing colors. Makes fine judgments regarding colors, texture, aroma, flavor, and taste.
• Selects appropriate decorating materials and tools to complete requests. Makes quick decisions under time pressure and takes initiative to decide course of action.
• Cleans, assembles, and prepares equipment for operation, and examines to check working order under supervision. Partners must be 18+ years.
• Stays current with cake decorating trends, processes, and technology; plans production schedule in conjunction with seasons, store promotions, and community events.
• Inspects product for satisfactory production and food safety quality according to Company standards.
• Provides friendly and customer service-oriented attitude by greeting customers, answering questions, and fulfilling customer requests.
• Maintains clean, safe and sanitary working and shopping environment by adhering to Company safety procedures.
• Promotes product sales through use of suggestive selling initiatives.

Knowledge, Skills and Abilities

• Ability to develop and plan creative designs on baked goods.
• Ability to use precision hand tools for decorating, carving, sculpting, etc.
• Ability to safely operate and maintain department equipment.
• Ability to effectively communicate (in written and verbal form) with customers and partners.
• Ability to work well with fellow partners and promote a team environment.
• Ability to work flexible schedules including nights, weekends and holidays.
• Must be attentive to potential hazards and remedy or place appropriate warning signs or devices around or near the hazard as soon as is reasonably possible.
• Must report any potential hazards that cannot be immediately remedied to a supervisor.

Education, Experience and Qualifications

• High school Diploma or GED and six or more months of related experience preferred.
• Minimum of 18 years of age required.
• Must be 18 years of age to operate or clean motorized equipment.
• Partners must be 21 years of age or older to drive for Company business in accordance with the BGC Business Driver Policy.
• Typically involves on-the-job training.
• Food Handler certification required.
• Decorator certification desirable.

Physical Demands

• Continuously required to use close vision, distance vision, depth perception or the ability to focus.
• Continuously required to stand or walk.
• Continuously required to use fine finger movements or strenuous finger and hand movements.
• Continuously required to use hands for reaching, touching or handling.
• Frequently required to talk and hear.
• Frequently required to push, pull, maneuver or lift objects up to 40 lbs.
• Occasionally required to bend, kneel or squat.
• Occasionally required to push, pull, maneuver or lift objects up to 75 lbs.
• Attendance at work is required.

Work Context and Environment

• Work is generally performed in a retail store.
• Occasionally exposed to extreme cold conditions (non-weather).
• Occasionally exposed to wet, slippery or damp conditions.
• Occasionally exposed to cleaning agents.
• Quiet to moderate noise level.

Ready to find your place? BGC is "A Career Where You Belong."